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Employment Opportunities

Contractual Compliance Manager, Registry/Registrar Services

Director, International Policy Development

Director, IT Infrastructure

Director, Policy Communications/Information Services

End User Support Analyst

Global Security Liaison

IANA Operations Manager

IANA Request Specialist

LAMP Developer

Manager, Regional Relations - Asia

Program Director, Introduction of Top Level Domains

Registrar Accreditation Coordinator

Registrar Liaison Manager

Registry Technical Liaison

Senior Director - International Policy Development


Contractual Compliance Manager, Registry/Registrar Services

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking a Contractual Compliance Manager. This is a new position reporting to the Director of Compliance.

Based in Marina del Rey, CA, USA the Contractual Compliance Manager will conduct studies and audits on the accuracy of the WHOIS directory and make recommendations for changes. WHOIS services provide public access to data on registered domain names, which currently includes contact information for Registered Name Holders.

ICANN www.icann.org is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, .jobs, etc.), as well as the addresses used in a variety of internet protocols. A nonprofit public benefit corporation, ICANN is responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols.

Key Responsibilities include:

  • Developing and conducting technical and non-technical studies and audits to assess, on a regular basis, registry/registrar compliance with contracts and appropriate standards.
  • Working constructively with registries/registrars to implement and complete corrective action plans.
  • Implementing a planned escalation of actions and corrective actions, including legal and specified performance remedies, in order to correct and prevent ongoing detrimental impact and to ensure legitimacy of the compliance function.
  • Writing detailed reports to document actions taken.
  • Presenting findings and other Whois related information to executive management, ICANN constituencies and professional organizations.

Requirements:

  • Bachelor's Degree required (Masters, PhD or JD preferred)
  • Internet Industry experience
  • Strong Data Analysis skills
  • Strong quantitative and qualitative analysis skills
  • Advanced knowledge of principles and methods for effective program evaluation
  • Effective data management principles
  • Demonstrated ability to independently design and manage project activities
  • Familiarity with Internet Protocol (IP) and the Domain Name System
  • Knowledge of Intellectual Property Laws
  • Excellent oral and written communication skills
  • Excellent presentation skills
  • Supervisory background a plus
  • Proficiency in MS Office
  • Must be willing to travel abroad a minimum of 30% of the time

Candidates should possess at least 7-10 years of relevant professional experience, be well organized, and capable of moving forward on multiple projects simultaneously. Attention to detail and flexibility are also key qualities. Fluency in at least one other official UN language is desired. Previous experience working in an international organization (whether public, intergovernmental, or private) is preferred.

The salary is market-based with an extremely competitive benefit package. US based benefits include annual bonuses, company paid medical, life, vision and dental for employees and their families, pension plan and a company matched 401K program with instant eligibility, and if located outside the United States the compensation package is similarly competitive.

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to Job No. C00801

NO PHONE CALLS PLEASE


Director, International Policy Development

The Situation

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking a Director, International Policy Development reporting directly to the Vice President, Policy Development.

ICANN's geographically distributed work environment can accommodate a candidate based in Marina del Rey, CA; Washington, DC; Brussels, BE or Sydney, Au. ICANN (www.icann.org) is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, and .jobs), as well as the addresses used in a variety of Internet protocols. ICANN's work is complex and fascinating, and the corporation is filled with tremendously bright and interesting individuals.

The Position

This position is responsible for supporting the development of global policies that advance ICANN's mission of preserving the security, stability and interoperability of the Internet. Responsibilities include working with ICANN's stakeholders to set and deliver on policy agendas and supporting policy activities of a diverse set of international interest groups. The Director will develop and implement strategies to increase involvement of stakeholders worldwide in ICANN policy development activities. Additionally, this position will create operational plans and projects and manage internal and external policy communication plans.

The Organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability.

ICANN established market competition for generic domain name registrations resulting in a lowering of domain name costs by 80% and saving consumers and businesses over US$1 billion annually in domain registration fees. Currently the aggregated number of Registrars accredited by this extraordinary organization and Registries world-wide is approaching 1000, with annual growth rate in excess of 25%.  

The Ideal Candidate

The ideal candidate will have an advanced degree, and at least 10 years of program management and policy development experience in positions and/or organizations accountable to multiple constituencies. This person has experience planning and organizing complex programs involving multiple participants, and possesses exemplary English oral and written communications skills.

S/he has significant experience with both national and international policy making activities, and has a sound understanding of the Internet's basic infrastructure. S/he is a self starter with a demonstrated ability to successfully manage and complete multiple projects contemporaneously.

S/he has a service orientation, excellent time management skills and a tolerance for ambiguity and fluid environments. S/he has strong quantitative and analytical skills, and a demonstrated ability to work effectively in teams and independently.

The Opportunity

Not only is the opportunity unique, it exists within a company that is truly extraordinary. As a not-for-profit private-public partnership, ICANN is dedicated to preserving the security, stability, and interoperability of the Internet. You will have the opportunity to work with a highly talented, elite, and globally diverse team.

This position will have the chance to make direct and distinctive contributions to both the short and long term success of the organization, as well as the global Internet. There is no comparable organization, or opportunity, in the world.  

The Compensation

The salary is market- based with a very competitive benefit package. Benefits include annual bonuses, company paid medical, life, vision and dental for employees and their families, pension plan and a company matched 401K program with instant eligibility.

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to Job No. PL0808.


Director, IT Infrastructure

Responsible for the overall operation of all ICANN information technology related infrastructure, policies, and processes. Duties include (but are not limited to): providing overall vision, direction and leadership in the development, deployment, operation and maintenance of ICANN internal systems including servers, end user workstations, networks and networking related systems, and telecommunications facilities. Will work with closely with other directors and staff to deploy world-class IT infrastructure for both internally and externally focused ICANN services.

Key Responsibilities

  • Establish and direct strategic long term IT goals, policies, and procedures to include high availability systems (five nines).
  • Establish forecasting requirements for any and all budgetary needs related to infrastructure.
  • Manage daily operation and staff of all business systems including voice, data, and office automation.
  • Supervise facilities and hardware installation, service, and maintenance of servers, networks (both LAN and WAN), routers, end user workstations (including PCs and Macs), data lines, peripherals, back up systems, all data communications between multiple sites, and all voice communications.
  • Develop and implement user-training programs for infrastructure related services and technologies.
  • Ensure compliance with all required security protocols.
  • Other duties as assigned or requested.

Qualifications

  • Minimum 10 years related information technology experience and 5 years in related management experience including high availability systems.
  • College degree in engineering, computer science, or a related subject or equivalent business experience required.
  • Understanding of data processing methods, computer software systems, business office operations as it pertains to reporting, fiscal management services, and communications required.
  • Extensive experience in IT infrastructure including data center operations and network and system build-out required.
  • Knowledge of the Internet networking technologies, Internet addressing, and Domain Naming System required.
  • Excellent communication skills (oral and written)
  • Ability to work with highly diverse, international workforce
  • Able to work independently (self motivated)
  • Some international travel will be required.

ICANN has been a leader in the development of internet security protocols for Domain Name System Security Extensions (DNSSEC) which provides authentication in the root zone of the internet. Additionally, as a public benefit, not-for-profit global organization, ICANN is responsible for the stability, interoperability, and commercial viability of the internet.

ICANN offers a collegial and invigorating work environment that provides unique opportunities for leaders who want to make a global difference. We offer highly competitive compensation and work environment programs for staff around the world. To apply please email your resume to opportunities@icann.org.


Director, Policy Communications/Information Services

The Situation

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking a Director, Policy Communications/Information Services. This is a new position reporting to the Vice President, Policy Development.

While it is preferred that the successful candidate be located at our operations office in Marina del Rey, California, ICANN's geographically distributed work environment can accommodate a candidate based in other locations.

ICANN (www.icann.org) is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, and .jobs), as well as the addresses used in a variety of Internet protocols. ICANN's work is complex and fascinating, and the corporation is filled with tremendously bright and interesting individuals.      

The Position

This position is responsible for tracking and explaining ICANN's policy-related activities, and translating these complex issues into clear and understandable lay language to support ICANN's policy development activities. This would include writing/editing/publishing policy summaries, background papers, policy newsletters, web-based content and other material that educates and informs ICANN's stakeholders and the general public worldwide about ICANN's policy development activities. This also would include managing policy-related, internationally oriented websites and other online communications tools.

This position is responsible for supporting the development of global policies that advance

ICANN's mission of preserving the security, stability and interoperability of the Internet. These policies are developed through bottom-up, consensus-based processes involving diverse stakeholders world-wide.

The Organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols.

Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability.

ICANN established market competition for generic domain name registrations resulting in a lowering of domain name costs by 80% and saving consumers and businesses over US$1 billion annually in domain registration fees. Currently the aggregated number of Registrars and Registries world-wide accredited by this extraordinary organization is approaching 1000, with an annual growth rate in excess of 25%.

The Ideal Candidate

The ideal candidate will have a Bachelors Degree or equivalent with at least 10 years of

experience as a writer/manager/director doing research, content writing, creating and publishing regular informational materials, and repackaging of policy and/or Internet-related information in organizations accountable to multiple constituencies. This person possesses exemplary oral and written communications skills, and is adept at managing, writing, and editing content for international audiences.

S/he is a self starter with experience completing multiple projects concurrently with excellent time management skills and a tolerance for ambiguity, fluid environments, and challenging deadlines. S/he has a demonstrated ability to work effectively in teams and independently. The ideal candidate will be a creative self-starter, with a can-do attitude and a drive to get things done.

The Opportunity

Not only is the opportunity unique, it exists within a company that is truly extraordinary. As a not-for-profit private-public partnership, ICANN is dedicated to preserving the security, stability, and interoperability of the Internet. You will have the opportunity to work with a highly talented, elite, and globally diverse team. This position will have the chance to make direct and distinctive contributions to both the short and long term success of the organization, as well as the global Internet. There is no comparable organization, or opportunity, in the world.

The Compensation

The salary is market- based with an extremely competitive benefit package. Benefits include annual bonuses, company paid medical, life, vision and dental for employees and their families, pension plan and a company matched 401K program with instant eligibility.

Expressions of Interest

Resumes and salary requirements should be submitted to opportunities@icann.org with reference to PL0901.


End User Support Analyst

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking an End User Support Analyst. This position reports to the Director of IT.

Based in Marina del Rey, CA, the End User Support Analyst will work provide technical guidance, assistance, coordination and follow-up on customer questions, problems, or malfunctions of all Macintosh and/or PC software/hardware installed or maintained in the Operations Office of ICANN.

ICANN www.icann.org is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, .jobs, etc.), as well as the addresses used in a variety of Internet protocols. ICANN is a nonprofit public benefit corporation.

Key Responsibilities include:

  • Familiarity with Blackberry Enterprise and Exchange Server
  • MS Outlook configuration
  • Software maintenance
  • Help desk maintenance
  • Macintosh proficiency
  • Windows XP
  • Windows 2000

Requirements:

  • Strong Customer Service skills
  • 3 - 5 years of relevant experience
  • Excellent communication and follow through skills
  • Ability to troubleshoot and provide expert technical guidance on Macintosh and/or PC systems
  • Strong initiative and good judgment
  • Multilingual candidates are encouraged to apply

The salary is market-based with an extremely competitive benefit package. US based benefits include bonuses, company-paid medical, life, vision and dental for employees and their families, as well as a company-matched 401K program with instant eligibility.

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to Job No. IT0802

NO PHONE CALLS PLEASE

Global Security Liaison

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking a Global Security Liaison. This is a new position reporting to the Chief Internet Security Advisor.

It is preferred that the successful candidate be located at one of ICANN's geographically distributed work hubs (Brussels, Sydney, Washington, Los Angeles), we will consider candidates based in other locations. ICANN (www.icann.org) is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, .jobs, etc.), as well as the addresses used in a variety of Internet protocols.

The Position

The Global Security Liaison is responsible for assisting the Chief Internet Security Advisor on establishing and implementing overall strategy and plans for ICANN activities related to Internet security, stability and resiliency. Supports other ICANN departments in providing expertise and training related to cyber security. Tracks activity in key forums, help establish partnerships and facilitate ICANN activities at the global and regional levels relating to cyber security.

The Ideal Candidate

The ideal candidate will have at least five to seven years in cyber/Internet security preferably with a government or non-profit agency with global operations and/or policy coordination roles. College degree strongly preferred. Must have excellent written and oral skills plus public speaking/presentation skills. Multiple language skills (written/spoken) strongly preferred.

The Company

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that help ensure the Internet's ongoing security and stability.

The Compensation

The compensation is market-based and geographically based and is extremely competitive.

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to GSL908.

NO PHONE CALLS PLEASE


IANA Operations Manager

Reporting to the IANA General Manager, the role of the IANA Operations Manager is to develop, maintain and manage the IANA functions to ensure that service delivery and problem resolution occurs in a timely and effective manner. This includes definition of required operating standards and service level agreements with all major internal and external stakeholders of the ICANN community pertaining to the International Engineering Task Force (IETF), Regional Internet Registries (RIR's), Root Zone management, Top Level Domain (TLD) management of .int, and management of infrastructure TLDs, .arpa and in-addr.arpa.

Key areas of responsibility include:

Team Management

Ensure all IANA operational staff are fully briefed on current and future priorities for the IANA function.

  • Supervise generation of trimester performance goals aligned with operational and strategic objectives.
  • Conduct regular one on one reviews, conduct annual reviews, coach staff in improving performance, and ensure development needs are fulfilled in conjunction with Human Resources.
  • Ensure that IANA operations are appropriately staffed to meet anticipated operational demands.

Develop, Implement and Maintain Processes

Provide information to executive staff, ICANN Board, and stakeholder groups

  • Supervise and take part in the evaluation and documentation of current processes.
  • Develop and implement appropriate review procedures to continuously assess current processes, recommend improvements, and fix gaps.
  • Design and implement new processes to meet new stakeholder and community demands, using best current practices.
  • Seek continuous opportunities to improve operational effectiveness.

Develop and Maintain Reports and Reporting Procedures

  • Identify key reporting objectives for different interested parties and develop reporting tools that target their needs (Internal Management, DoC/NTIA, stakeholder groups, individual requestors)
  • Maintain statistics that measure productivity for IANA as a whole, and in each of IANA's key work areas, design new metrics as needed to reflect new work
  • Prepare, and, as needed, redesign or develop new status reports on IANA activities for DoC
  • Identify effective productivity measurements for individual performance within IANA, and implement work plans with IANA staff

Experience/Knowledge

At least 5 years experience in managing a technical function, preferably in an Internet environment. Knowledge of ICANN stakeholder communities and the technical structure of the Internet is essential.

Qualifications

Graduate degree in Computer Science or related area, or equivalent work experience in Internet operations management

Located in Marina del Rey, California, the Internet Assigned Numbers Authority (IANA) is the body responsible for coordinating some of the key elements that keep the Internet running smoothly. Whilst the Internet is renowned for being a worldwide network free from central coordination, there is a technical need for some key parts of the Internet to be globally coordinated – and this coordination role is undertaken by IANA. Specifically, IANA allocates and maintains registries for the unique codes, naming, and numbering systems that are used in the technical standards that drive the Internet.

Please email your resume and salary history to opportunities@icann.org.


IANA Request Specialist

The Internet Assigned Numbers Authority (IANA) has an exciting new opportunity for a Request Specialist at its headquarters in beautiful Marina del Rey, California. This is a key role responsible for important aspects of IANA's global Internet responsibilities.

Job activities include

  • Routine processing of requests from stakeholders in all parts of the world, in several of IANA's areas of responsibility. These include work with the Internet Engineering Task Force (IETF), the Top Level Domain (TLD) managers, the Regional Internet Registries (RIRs), and the INT TLD Registry.
  • Working with the requestors in all of the above areas to clarify and validate complex requests in writing, by phone, and in person.
  • Working with other members of the IANA team to evaluate and improve IANA's core functions on an ongoing basis.
  • Communicate with other staff members, ICANN stakeholders, and the community at large regarding areas of responsibility; including formal report preparation, staff briefings, and presentations.
  • Working with staff members and stakeholders in multiple time zones.
  • Occasional travel to meetings held by ICANN itself, and its stakeholders.
  • When necessary, directing the work of junior staff members to assist with completion of project requirements.
  • Ability to work independently with minimal supervision. While independent, the successful candidate will understand the significant constraints that may limit action; and how their position fits into the ICANN team as a whole.

Qualifications

Due to the international nature of both ICANN and its stakeholders, applicants who read and speak other languages in addition to English will be given special consideration. A Bachelor's or more advanced degree (or equivalent from a non-US university) is also highly preferable, as is experience working in multi-stakeholder environments.

The successful candidate will be very organized, capable of moving forward on multiple projects at the same time, and have excellent verbal and written communication skills. Attention to detail and flexibility are also key qualities.

General knowledge of, and experience with, personal computers and common office software such as spreadsheets, e-mail, and word processing programs are required.

Knowledge of the Domain Name System (DNS) is not required, but is desirable.

Demonstrated success in working with the cultural and language issues that arise in an international business environment would also be an advantage.

Training in the highly specialized skills related to the IANA functions will be provided.

Experience

Familiarity with the Internet in general and registry operations in specific is desirable, although not required. Experience in a fast paced office environment is also beneficial. Knowledge of and experience in digital forms of authentication (e.g., PGP, X.509) would be an advantage as well.

This is an excellent opportunity for someone with two to three years of professional experience, or an experienced member of the technical community who is looking to move into an administrative role.

The Organization

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking to enhance its coverage in certain key areas of the IANA function. ICANN is the non-profit organization formed by the Internet community at the invitation of the U.S. Government to assume responsibility for significant Internet technical-management issues, such as coordination of the domain-name system, assignment of protocol parameters, and IP address space management. The Internet Assigned Numbers Authority (IANA) is a function performed by ICANN under contract with the United States Government.

Compensation

Salary is commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and employer-paid medical, dental, vision, disability and life insurance. ICANN's office environment is friendly and casual. Work hours are flexible, and employees receive paid vacation each year.


LAMP Developer

The Internet Corporation for Assigned Names and Numbers (ICANN) has an immediate opening for a LAMP Developer at its Marina del Rey offices. This is an opportunity to join a global organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names (like .org, .museum and country codes like .UK), as well as the addresses used in a variety of Internet protocols.

The LAMP Developer supports the diverse application development efforts for a variety of functional areas within ICANN. This would include full-cycle software system design, development, validation and deployment, web applications, and more.

This position requires strong technical skills and advanced technical knowledge including LAMP, PHP, JavaScript, C#, and Ruby. Development skills should also include database design and SQL, OS X, Linux, Windows environments. Must be able to communicate effectively with internal customers, lead and drive projects, have strong time-management skills, and be able to work collaboratively.

ICANN offers an attractive compensation package including bonus, medical, dental, vision, life, 401(k) with match, and more. Interested qualified candidates should forward a resume, with compensation history/requirements, to opportunities@icann.org and reference position IT0801. No phone calls please.

To learn more about ICANN, please visit www.icann.org.


Manager, Regional Relations - Asia

The Internet Corporation for Assigned Names and Numbers has immediate job opportunities for Manager, Regional Relations in the following World regions:

  • East Asia
  • South Asia

There will be an appointment into each region, continuing ICANN's commitment to the support of local internet communities around the world.

These positions report to the Vice President for Strategic and Global Partnerships and will join a growing network of similarly skilled individuals.

You will work with other members of the Global Partnerships team to act on behalf of the organization with regional stakeholders, forums, initiatives and needs as they relate to ICANN's responsibilities. This includes the analysis and creation of reports on regional and local developments relevant to ICANN's business plan. The incumbents will also provide input to ICANN's global strategy and prepare associated position papers relevant to this.

The successful applicants will be committed to a disciplined communications system that systematically and regularly updates ICANN on issues relevant to the region as they relate to ICANN's respective responsibilities. The preferred individuals will be outstanding negotiators, able to influence resolution on issues in an environment with conflicting stakeholder views. They must also have outstanding verbal and written communications skills and be fluent in English and at least one other local language of the Region. They will be extremely motivated with strong leadership qualities. They will also be highly organized, politically aware and astute in the area of diplomacy. An ability to work with minimal supervision under pressure and to deadlines is essential. The successful individuals will possess an advanced degree in international relations, international business and/or an appropriate technical qualification, and demonstrated experience in the international arena (private and or public sector). At least 5 years post graduate experience working in an international legal, intergovernmental, multi-stakeholder, civil society, and/or business environment is required, together with a broad understanding of technical issues involving the Internet. Familiarity with the issues regarding Internationalized Domain Names (IDNs) is particularly useful. This is an outstanding opportunity for highly energized team players. Must be able to travel throughout Asia.

ICANN offers a competitive salary and benefits package commensurate with experience.

For more information on these roles, please visit the ICANN web page at www.icann.org and submit your resume and cover letter with salary history/requirements via email to opportunities@icann.org. Please refer to Job MRRA57. No phone calls please.


Program Director, Introduction of Top Level Domains

Are you a proven operational executive, with organizational development skills, looking to make an immediate impact on critical aspects of the Internet? Would you like the opportunity to help change the Internet as we know it today for a truly global organization? If you answered YES then we'd like to talk with you because after years of discussion and thought, the number of new generic top-level domains (gTLD's) is being expanded. This will allow for more innovation, choice and change to a global Internet presently served by only 21 gTLD's.

The Opportunity

ICANN has an exciting new position for a Program Director that will create, staff and oversee our new Generic Top Level Domain (gTLD) evaluation process. This position will have a critical role in the implementation of those new gTLD's as ICANN's developing a process for receiving and evaluating new gTLD applications.

Program Director, Introduction of Top Level Domains:

  • Will establish, create and grow the application evaluating organization for new gTLD's. (10 direct reports, retain outsourced evaluations panels and expense budget of several millions.)
  • Manage the daily operation including hiring, process development and documented functional procedures. Provide oversight and support for the new gTLD application flow.
  • Retain expert panels; Technical and Business, legal requirement aspects, interface with General Counsel.
  • Develop process for on-boarding evaluation panels and evaluations.
  • Develop a proficient understanding and awareness of requirements, policies and process flows.
  • Provide regular internal and external status updates and reports.
  • Create and provide regular metrics to manage, measure and report progress to key stakeholders.
  • Identify and recommend process enhancements to increase operational effectiveness.
  • Start up initial period will be in Los Angeles with final location to be selected (possibilities are: Asia, Europe and North America)

This position requires excellent procedural, organizational development operations and problem solving skills in a highly pressurized fast paced team environment. We are looking for someone who has extensive proven success relative to the following qualifications:

  1. Post Graduate Degree (MBA or Masters of Science Preferred)
  2. 10+ years of success in operations management.
  3. Excellent analytical, organizational and procedural skills.
  4. Excellent oral and written communication skills.
  5. Ability to work independently with minimal supervision on complex daily issues.
  6. Good understanding of database, word processing, spreadsheet and flow applications.
  7. Start-up experience and a track record of managing outsourced operations preferred.

The Organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names (like .org, .museum and country codes like .UK), as well as the addresses used in a variety of Internet protocols.

After years of discussion and thought, new generic top-level domains are being expanded. They will allow for more innovation, choice and change to a global Internet presently served by only 21 generic top-level domain names. Promoting competition and choice is one of the principles upon which ICANN was founded. In a world with 1.5 billion Internet users (and growing), diversity, choice and innovation are key. The Internet has supported huge increases in choice, innovation and the competition of ideas, and expanding new gTLD's is an opportunity for more.

As a global organization, ICANN offers compensation packages that are highly competitive in the global marketplaces where ICANN staff work, including bonus programs and other benefits as applicable. Interested qualified candidates should forward a resume, with compensation history/requirements, to opportunities@icann.org and reference position GTLDPRGRMDIR. No phone calls please.

To learn more about ICANN, please visit www.icann.org.


Registrar Accreditation Coordinator

The Internet Corporation for Assigned Names and Numbers (ICANN) has an immediate job opening for a Registrar Accreditation Coordinator at its offices in Marina Del Rey, California USA. The primary responsibilities of the position are to support gTLD Registrar applicants by processing applications, answering questions, develop and broadcast communications to the Registrar community, support policy development activities, and provide reports to management and staff as necessary.

The position reports directly to the Chief gTLD Registrar Liaison.

Job duties include:

  • Support new and renewal Registrar applications (manage files, oversee communications, maintain logs, etc.).
  • Process Registrar agreements and coordinate Registrar on-boarding.
  • Provide tracking support to annual Registrar fee approval process.
  • Assist in the development of presentations, communications and other materials for departmental use.
  • Manage day to day maintenance of on line Registrar system.
  • Support policy development work through coordinating and participating in meeting.
  • Data reporting.

Qualifications and Experience:

College graduate preferred plus at least two years business experience in a related field. Strong written and verbal communication skills are key. Strong organization skills with the ability to stay task focused; must be able to handle multiple tasks in a fast paced business environment while maintaining attention to detail. Must be self-motivated with a high degree of computer literacy. Proficiency in MS Word, Excel, Powerpoint and Visio.

Compensation:

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

To apply please forward your resume, with salary history/requirements, to opportunities@icann.org and reference Job RR0803. NO PHONE CALLS PLEASE.


Registrar Liaison Manager

The Internet Corporation for Assigned Names and Numbers (ICANN) has an immediate job opening for a Registrar Liaison Manager at its offices in Marina Del Rey, California USA. The primary responsibilities of the position are to support gTLD registrars by answering questions and providing advice when disputes arise, to coordinate the application and renewal processes, and to support registrars in their efforts to be successful while complying with agreements and ICANN policy.

The position reports directly to the Chief gTLD Registrar Liaison.

Job duties include:

  • Provide oversight and support to the accreditation application process, including renewals, and assignments.
  • Work with the policy development staff to implement new policies once approved by the community and the ICANN Board.
  • Answer questions and assist in the resolution of disputes through written, telephone and in-person communication with registrars and community members.
  • Support efforts of the Compliance unit to achieve registrar compliance with agreements and ICANN policy.
  • Monitor complaints from the public about registrars and review registration agreements and registrar websites to determine the level of compliance with their agreements and ICANN policy and, where appropriate, refer to the Compliance Unit for further action.
  • Work with staff to produce a monthly electronic newsletter for registrars.

Qualifications and Experience:

College graduate plus at least two years business experience in a related field. Strong written and verbal communication skills are key. Analytical and problem solving skills are an essential requirement, in particular to enable monitoring, review, understanding and assessment of relevant legal, contractual and policy documents. Good self-organization with the ability to stay task focused; must be able to handle multiple tasks in a fast paced business environment while maintaining attention to detail. Must be self-motivated with a high degree of computer literacy.

Compensation:

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

To apply please forward your resume, with salary history/requirements, to opportunities@icann.org. NO PHONE CALLS PLEASE.


Registry Technical Liaison

The Situation

The Internet Corporation for Assigned Names and Numbers (ICANN) has an immediate job opening for a Registry Technical Liaison at its offices in Marina Del Rey, California USA. This is an opportunity to join a global organization. ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names (like .org, .museum and country codes like .UK), as well as the addresses used in a variety of Internet protocols. This position reports directly to the Chief gTLD Registry Liaison.  

The Position

The primary responsibilities of this newly created position are to serve ICANN as a technical resource on registration services, DNS security issues and Internationalized Domain Names, support New gTLD program (see http://www.icann.org/en/topics/new-gtld-program.htm) including DNS Stability issues and development of a Backend Registry Operator Qualification program, and review of registry services proposals (see http://www.icann.org/en/registries/rsep/). The Registry Technical Liaison will also be responsible for the development, implementation, testing, and on-going operational expertise for gTLD Registry Failover Project (see http://www.icann.org/en/registries/failover/), as well as reviewing and providing counsel on Registry Data Escrow requirements and specifications. Finally, the Registry Technical Liaison will be responsible for the development of system to compile, store and maintain registry information including monthly reports, and support implementation of policies impacting gTLD registries and other ICANN agreements.  

The Organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability. The community of individual Internet users participates in the policy development work of ICANN. Currently, more than 100 groups representing the views of individual Internet users are active throughout the world.         

The Ideal Candidate

This position requires strong technical skills and advanced technical knowledge of registry operations, the registry-registrar model and protocol, TLD zone files, name servers, systems and registry functional and performance specifications. Experience with Internationalized Domain Names, DNSSEC, data escrow, and continuity planning is also useful for this position.

In addition, analytical and problem solving skills are an essential requirement; good self-organization with the ability to stay task focused; must be able to handle multiple tasks in a fast paced business environment while maintaining attention to detail. Candidates must be self-motivated, communicate effectively with internal and external stakeholders, lead and drive projects, have strong time-management skills, and be able to work collaboratively. Some international travel may be required.         

The Opportunity

Not only is the opportunity unique, it exists within a company that is truly extraordinary. As a not-for-profit private-public partnership, ICANN is dedicated to preserving the security, stability, and interoperability of the Internet. You will have the opportunity to work with a highly talented, elite and globally diverse team. This position will have the chance to make direct and distinctive contributions to both the short and long term success of the organization, as well as the global Internet. There is no comparable organization, or opportunity, in the world.

The Compensation

ICANN offers an attractive compensation package. US-based benefits include annual bonuses, company paid medical, life, vision and dental for employees and their families, a company-matched 401K program with instant eligibility, and if located outside the United States the compensation package is similarly competitive. 

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to Job No. RY0801.          


Senior Director - International Policy Development

The Situation

The Internet Corporation for Assigned Names and Numbers (ICANN) is seeking a Senior Director, International Policy Development. This position reports directly to the Vice President, Policy Development. The preferred location is at the ICANN headquarters in Marina del Rey, California, but candidates based in ICANN's other locations such as Washington, DC; Brussels, BE or Sydney, AU also will be considered.

ICANN (www.icann.org) is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (such as .com, .uk, and .jobs), as well as the addresses used in a variety of Internet protocols. ICANN's work is complex and fascinating, and the corporation is filled with tremendously bright and interesting individuals.

The Position

This position is responsible for supporting the development of global policies that advance ICANN's mission of preserving the security, stability and interoperability of the Internet.

This includes: managing global policy activities and providing direction and advice to multidisciplinary teams and consultants; developing and implementing strategies to advance policy objectives; managing budgets, operational plans and projects; managing internal and external policy communication plans; and working with ICANN's global participants to set and deliver on policy agendas. ICANN's policies are developed through bottom-up, consensus-based processes involving diverse stakeholders world-wide.

The Organization

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability.

ICANN established market competition for generic domain name registrations resulting in a lowering of domain name costs by 80% and saving consumers and businesses over US$1 billion annually in domain registration fees.

The Ideal Candidate

The ideal candidate will have a J.D., MBA or equivalent, and at least 10 years of policy development, advocacy and program management experience in positions and/or organizations accountable to multiple constituencies.

This person has experience planning and organizing programs involving multiple participants, and possesses exemplary oral and written communications skills. S/he has significant experience with both national and international policy making activities, and has a sound understanding of the Internet's basic infrastructure and the domain name marketplace. Experience in one or more of the following areas is preferred: registrar and registry operations; domain name markets and revenue generation practices; and domain name dispute resolution activities.

S/he is a self starter with a demonstrated ability to successfully manage and complete multiple projects contemporaneously. S/he has a service orientation, excellent time management skills and a tolerance for ambiguity and fluid environments. S/he has strong quantitative and analytical skills, and a demonstrated ability to work effectively in teams and independently. The ideal candidate will have a can-do attitude and a strong drive to get things done.

The Opportunity

Not only is the opportunity unique, it exists within a company that is truly extraordinary. As a notfor- profit private-public partnership, ICANN is dedicated to preserving the security, stability, and interoperability of the Internet. You will have the opportunity to work with a highly talented, elite, and globally diverse team. This position will have the chance to make direct and distinctive contributions to both the short and long term success of the organization, as well as the global Internet. There is no comparable organization, or opportunity, in the world.

The Compensation

The salary is market- based with an extremely competitive benefit package. Benefits include annual bonuses, company paid medical, life, vision and dental for employees and their families, pension plan and a company matched 401K program with instant eligibility.

You are invited to submit your resume and a cover letter, with salary history or requirements, via email to opportunities@icann.org and refer to Job No. PL0806.


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