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Policy Support Officer

Department: Policy Development Support

Manager's title: VP Policy Development Support

Position purpose:

The key purpose of this role is to analyse technological, economic and legal developments of importance to ICANN's policy development processes.

Key result areas and KPI's performed:

  • Identify the Key Result Areas (KRAs) (the main responsibilities) of the position.
  • A weighting out of 100% has also be given to indicate how much of an importance the KRA has in the position.

These KRAs will form the base of the Performance Plan that is to be developed for the incumbent of the position. Each element of the performance plan will have explicitly defined goals attached in terms of time, quality and delivery outcomes.

The Key Result Area for this position is:

  • Analysis of technological, economic and legal developments relevant to ICANN’s policy development processes and related operational and implementation procedures, particularly in the areas of IP addressing and country-code top-level domains (70%)
  • Co-ordination with relevant other policy areas, operations, and implementation (30%)

(These responsibilities should be read in conjunction with the ICANN bylaws and related processes, particularly Art. VIII, Art. IX, Annex B and C)

  1. Task 1: analysis
    • Analyse relevant technological, economic, technical policy, and legal developments in relation to a number of areas such as IP numbering and addressing, the evolution and functioning of the Internet’s domain name system, and the economic and technical roles and functions of various stakeholder groups
    • Follow in particular the issues of relevance to the Regional Internet Registries and the country-code Top-Level-Domain registry operators and their constituencies
    • Where appropriate and requested, provide assistance to the relevant Supporting Organisations and Advisory Committees in order to provide for:
      • better understanding of issues or
      • informed discussions on issues of importance or
      • a smooth running of any policy development processes;
    • Facilitate communications between Supporting Organisations and Advisory Committees on issues of relevant development
    • Liaise with the various stakeholder communities to understand current issues of importance to them
    • Manage relevant study contracts and perform/manage other research
    • Identify issues which are likely to come before the ICANN Board
    • Provide reports and briefings to ICANN’s Board or management on relevant developments
  2. Task 2: co-ordination
    • Liaise with other Policy Development Support staff and the other relevant departments to assist in broadening the understanding of the developments among ICANN staff
    • Advice ICANN management whether it would be appropriate to develop a recommendation as to whether the relevant Supporting Organisations or Advisory Committees should be informed and/or requested to initiate a Policy Development Process, if appropriate
  3. Task 3: Reporting
    • On all of the above, report to and coordinate with VP Policy Development Support

Skills, experience, knowledge and qualifications:


  • Excellent written and verbal communication skills, particularly in a multi-cultural/language environment
  • Excellent English language writing skills
  • Strong computer literacy
  • Strong internet literacy
  • Excellent listening and analytical skills
  • Excellent research and analysis skills
  • Well developed ability to synthesise a number of diverse view points into a cohesive document
  • Project management skills
  • Multiple language skills an advantage
Personal attributes
  • Ability to co-operate and work as part of a team
  • Tolerance for stress
  • Ability to manage and prioritise multiple tasks of processes under pressure
  • Ability to retain focus on priority tasks
  • Adaptability/flexibility
  • Ability to review practices to find more efficient and effective ways to work
  • Comfort in dealing with multiple cultures and time zones that are part of an international organisation
  • A high level of interest and /or experience in the IT sector


  • At least five years experience with analysis of relevant technological developments in the IT or technology sector
  • Experience in liaising with technology, economic and/or legal specialists
  • Experience in IP addressing technologies and related technical policies, as well as the technical, operational, and economic issues affecting ccTLD registry operations as advantage
  • Knowledge of the detailed working of the Internet an advantage, particularly from an overall economic perspective


  • A bachelors degree or equivalent experience
  • Experience with economic and legal issues related to technological developments an advantage

Key contacts:


  • VP Policy Development Support
  • Policy Development Support staff
  • Manager Registry Relations
  • Manager Registrar Relations
  • General Manager IANA
  • General Counsel’s Office
  • Other policy support officers


  • Members of the Addressing Supporting Organisation (ASO)
  • Members of the country-code Name Supporting Organisation (ccNSO)
  • Staff of Regional and Local Internet Registries
  • Staff of ccTLD registries
  • Relevant technical communities
  • Other relevant stakeholders


ICANN currently has offices in Marina del Rey, California, and Brussels, Belgium. Candidates are required to be available to work in an ICANN location but the decision on which will be taken in consultation with the successful candidate.

The incumbent is expected to travel to ICANN meetings (currently 3 times a year at different locations around the world), to relevant meetings of the ASO and ccNSO (other than at the ICANN meetings), Regional Internet Registries, ccTLD’s, and to other relevant meetings around the globe.


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