Philip Andrew Branch
September 1999 – Present, Melbourne IT Ltd.
· Identify eCommerce opportunities and manage their development.
· Manage research relationship with Australian Universities.
· Business analysis requirements for Digital Certificate sales.
· Business analysis requirements for Melbourne IT’s resellers including enrolment, security and reporting.
· Developed a Security Policy for Melbourne IT.
March 1994 – September 1999, Advanced Network Systems and Applications Group (ANSPAG), Department of Electrical and Computer Systems Engineering, Monash University, Melbourne, Australia
· Carry out research and development into networked multimedia systems.
· Identify, pursue and carry out industry consultancy opportunities.
· Prepare and deliver courses on networks and multimedia for university and industry students.
· Contribute to teaching and research administration.
· Project leader for McIVER; an ATM based video-on-demand / multimedia system connecting Monash University campuses. Project won Interop’96 prize for best new broadband application (1995 – 1999).
· Set up one of the first Web sites at Monash University (1994).
· Developed and trialled one of the first PC based video servers in Australia (1994).
· Managed trials of networked multimedia in Languages, Art History and Film Studies teaching (1995 – 1999).
· More than twenty internationally refereed publications (list attached).
August 1992 – March 1994, Department of Electrical and Electronic Engineering, University of Tasmania, Hobart, Australia
· Developed an X-Windows based image processing system (written in C).
· Delivered lectures to undergraduate Engineering students in Pascal and C programming.
· Tutorials for overseas students in signal processing and telecommunications.
· Wrote network simulation software for laboratory exercises on network performance.
June 1986 – July 1992, Trust Bank
Senior Systems Analyst
· Project leader for merger of SBT Bank and Tasmania Bank retail banking systems.
· Project leader Loans system.
· Project leader and Development of Term Deposits management system (LINC)
· Project leader and Development of UNISYS Retail Banking package (Cobol).
· Development of Automatic Teller Machine network link system (Cobol).
· Project Leader and Development of Mortgage Insurance system (LINC).
· Development of Loans and General Ledger systems (LINC).
May 1984 – June 1986
Contract Analyst Programmer
Numerous contracts in Tasmania and NSW developing manufacturing, wholesale and tourism systems.
September 1983 – May 1984, State Computer Centre (of Tasmania)
January 1981 – September 1983, Tasmanian TAB
1994 – 1999 (Part time), Monash University, Doctor of Philosophy
1992-1993, University of Tasmania, Master of Technology
1988 – 1992 (Part time), Hobart College, Associate Diploma of Business
1978 – 1980, University of Tasmania, Bachelor of Science
Software Engineering: UML, Visio, Gane-Sarson
Web Server and Multimedia: HTML 4, Apache, VeriSign Certified Administrator, MPEG-1, MPEG-2, H.261, H.263
Programming Languages: Java Script, Java, C, Pascal, Bourne Shell, Fortran, LINC, Cobol, Assembly code
Network Design: IP, TCP, UDP, 10/100 Ethernet, ATM, ISDN
Teaching: Networks, Programming, Digital Video
Branch, P., “Interactivity and Interactive Video-on-Demand”, Doctor of Philosophy, Monash University, June 1999.
Branch, P., “Patterns of Cell Loss in ATM Multiplexers”, Master of Technology, University of Tasmania, Equivalent to First Class Honours, September 1993.
Refereed Journal Articles.
Branch, P., Egan, G., “Modelling Interactive Behaviour of a Video Based Multimedia System”, Submitted to the IEEE Transactions on Multimedia 1999.
Branch, P., Atiquzzaman, M., "Evaluation of ATM Service Categories for Interactive Video-on-Demand", Journal of Realtime Imaging, 1999.
Branch, P., Tonkin, B., "Multicampus Video on Demand at Monash University", Australian Journal of Educational Technology, Volume 13, Number 2, Summer 1997.
Refereed Conference Papers (Full Paper).
Branch, P., Egan, G., Tonkin, B., "A Client Caching Scheme for Interactive Video-on-Demand", IEEE International Conference on Networks, Brisbane, September 28-30 1999.
Branch, P., Egan, G., Tonkin, B., "Modeling Interactive Behaviour of a Video Based Multimedia System", IEEE International Conference on Communications, Vancouver, June 1999.
Branch, P., "Bandwidth Allocation for Interactive Video-on-Demand", Third IEEE Symposium on Computers and Communications, Athens, Greece, June 1998.
Wilkins, L., Branch, P., "Investing in Human Infrastructure as an Organisational Resource: an IT Case Study", 7th Annual Australasian Conference of Engineering Management Educators (ACEME): Integrating Engineering with Business, Melbourne, April 1998.
Wilkins, L., Branch, P., Newstead, A., "Business Use of Communications and Information Technology: An Industrial Case Study", 10th Australasian Conference on Engineering Education, Gladstone, Queensland, September 1998.
Staddon, S., Branch, P., "Using Video-on-Demand for Language Learning", Flexible Learning and Teaching Conference, Monash University, September 29-October 2, 1998
Branch, P., Atiquzzaman, M., "ATM Category of Service for Interactive Video on Demand", Proceedings of ICT'97, Melbourne, April 1997.
Branch, P., Newstead, S., Kaushik, R., "Design of a Wide Area, Video-on-Demand User Interface", Proceedings of ATNAC96, Melbourne, December 1996.
Refereed Conference Papers (Abstract Only).
Branch, P., "ANSPAG and Internet Developments", INFOG99, Melbourne, July 15-16.
Binns, G., Branch, P., "McIVER - an application in an academic environment" Victorian Assocation for Library Automation Biennial Conference, Melbourne, January 1998.
Astbury, L., Durran, J., Marsh, A., Gillhoff, B., Branch, P., "Visual Arts Online", Flexible Learning and Teaching Conference, Monash University, September 29-October 2, 1998
Branch, P., Tonkin, B., "Multicampus Video on Demand at Monash University", CAUSE in Australasia, 1997, Melbourne, April 1997.
Branch, P., Durran, J., "PC Based Video on Demand Trials", Learning Technologies , Prospects and Pathways, Proceedings of EdTech'96, Melbourne, July 1996.
Branch, P., "Video on Demand Trials at Monash University ", Proceedings of Virtual University Symposium, Melbourne, November 1996.
Branch, P., Atiquzzaman, M., "Rate Based Congestion Control for Video Retrieval", Proceedings of ATNAC96, Melbourne, December 1996.
Branch, P., Atiquzzaman, M., "LAN / ATM Interworking", Proceedings of ATNAC95, Sydney, December 1995.
Branch, P., Tonkin, B., Video Services for a Multi campus University", Proceedings of ATNAC94, Melbourne, December
Branch P., “Mobile Phone Access in Southeast Asia”, Supermarkets to Asia, June 2000.
Branch P., Wilkins, L., “Internet Options for Business Travellers”, Supermarkets to Asia, September 2000.
Reviewer of Articles Submitted to Conferences and Journals
Journal of Real Time Imaging, Special edition on scalable media over the Internet, 1999.
IEEE Signal Processing and Applications Conference, 1998.
Asia Pacific Conference on Communications, 1997.
Australian Telecommunications, Networking and Applications Conference, 1996.
March 2000–Present, Melbourne IT, Ltd.
Business Development Manager
· Explore and develop new business channels in the U.S, Latin America and
· Explore ccTLD registry opportunities.
· Assist new channel partners with the initial implementation of our registration services.
· Assist channel partners with account management support.
· Assist channel partners with the introduction of new products and services.
· Assist channel partners with special marketing promotions.
· Identify potential new services that can be offered to our existing channels.
· Monitor new developments in the ICANN process for the introduction of
August 1998–March 2000, Network Solutions, Inc.
Sr. International Account Manager
· Handle Accounts in Brazil, Spain, Australia, New Zealand and Canada.
· Assist the International Account Manager with escalated issues.
· Monitor growth rate and payment ratio for accounts.
· Train new International Accounts Managers.
· Help develop the procedures and flowchart for the International Team.
· Primary Point of Contact for legal name change agreements.
· Primary Point of Contact for Registry issues.
· Primary Point of Contact for WorldNIC escalations.
· Participate in weekly meetings with the Wholesale Protocol Engineering Group.
· Participate in weekly meetings with the Marketing Partner Relations Group.
· Work with the Marketing Department in developing Latin American channels.
· Research, identify and select non-ISP channels for the Latin American market.
· Coordinate training, operations, marketing and implementation procedures for a new Korean non-ISP channel.
October 1998–August 1999, Network Solutions, Inc.
Technical Analyst II
· Provide technical support to domain name registrants and ISPs.
· Handle second level calls dealing with escalate issues ranging from billing, legal name transfers, technical questions.
· Handle second level support for WorldNIC products and services.
· Investigate, escalate and solve WorldNIC account and billing problems.
· Compile and analyze WorldNIC billing and transaction errors and escalate findings to the Accounts Receivable department.
· Communicate and escalate system errors to the Engineering department.
· Respond to escalated issues via e-mail and telephone.
· Train new WorldNIC and InterNIC second level representatives.
· Assist in the beta testing of new WorldNIC services prior to release.
· Delegate responsibilities and assign projects to the night shift representatives.
August, 1998 Virginia Polytechnic Institute and State University Blacksburg, VA
· B.A., Spanish, with concentrations in Latin American Studies and International Studies
· Relevant courses: Principles of Marketing, International Marketing, Organizational Behavior
IBM PC, Macintosh, Windows NT, Microsoft Word, Excel, Freehand, PageMaker, UNIX.
· Founder and three year president of the Spanish Club at Virginia Tech
· Creator and organizer of the 1st, 2nd, and 3rd Annual Hispanic Culture Week activities at Virginia Tech
· National Minority Leadership Award winner
· International Club member
· Virginia Tech Corps of Cadets Officer
· Pi Sigma Epsilon, professional Marketing and Selling Fraternity member.
April 1999 to Present, Melbourne IT Ltd, Melbourne, Australia
Chief Financial Officer and Company Secretary
Responsible for the overall finance, accounting, investor relations and treasury functions.
September 1997 to April 1999, SMS Consulting Group Pty Ltd
SMS is an $80m Australian information technology consulting group providing consulting services ranging from high level strategic planning to project management and specialist advice.
October 1997 – April 1999, Telstra
Financial Analyst Consultant
Developed a benefits measurement methodology. Assisted Telstra management in clearly defining desired business outcomes and required operational capabilities for IT projects. Provided advice to Telstra business units on the application of the benefits measurement methodology. Conducted Post Implementation Reviews on initiatives.
Achievements included developing a benefits measurement methodology to:
· guide management in the definition of desired business outcomes and required operational capabilities of IT projects
· estimate the value of benefits expected from business initiatives through the use of financial modelling techniques
· establish a measurement program to measure the degree of success of business initiatives
· establish a periodical reporting approach for use in reporting to the initiative sponsor
Requested by high profile Telstra initiatives to provide assistance in benefits measurement. Results of measurement reporting have allowed initiative sponsors to take corrective action so as to maximise initiative benefits. Completed Post Implementation Initiative Review for senior Telstra management.
April 1997 to September 1997, Study Leave
February 1995 to April 1997, DST International Pty Ltd
Financial Controller Australia/New Zealand
DST International is a software development company, specializing in asset management and workflow software for the finance industry. Australia/New Zealand turnover for 1996 was $25m. The DST International group (UK parent) turnover was $90m, while the overall DST group (ultimate US parent) was just under $1 billion.
· Restructured the finance group to gain greater efficiencies in all areas, after purchase of HiPortfolio (previous employer)
· Established the focus for the new finance group by documenting agreed services at agreed levels to customers of the finance group
· Established cash management and treasury strategy
· Ensured all taxation and statutory obligations were met
· Compiled the R&D tax concession claim (software development)
· Established processes to enable measurement of agreed financial objectives of the management team.
· Established the corporate services administration function
Key achievements included:
· Relocated the core of the finance team to Melbourne office, and established a satellite function in both Sydney and New Zealand (managed team of 13 in finance and administration)
· Rationalized two financial systems into one, which facilitated the reporting of monthly figures 3 days after end of month, down from the original 22 days
· R&D tax concession claim approved
· Oversaw the definition of finance group services, and obtained acceptance by service users
· Established a management financial report that focused on measurement of each member of the executive team against the pre-agreed strategic objectives
· Established procedures for the administration of the license, support and escrow contracts, to ensure full documentation of all variations, and dissemination of obligations within the company. Managed a review of all standard contracts to ensure they remained relevant and workable
March 1993 to February 1995, HiPortfolio Pty Ltd
Chief Financial Officer and Company Secretary
HiPortfolio Pty Ltd specialized in asset management software for the finance industry. HiPortfolio had subsidiaries in London, Johannesburg, Hong Kong, and New Zealand. In February 1995, DST International acquired the HiPortfolio Group.
Group planning and management/statutory reporting.
Establishment and management of Australian and off-shore finance teams
International tax compliance and strategy.
Group treasury and cash management strategies.
Development of group financial systems
Established group accounting policies and procedures
Selected and project managed installation of financial system (CBA).
Developed a financial model which was used by all members of the group to provide financial forecasts.
Oversaw the development of a transfer pricing methodology for the group.
Recommended and oversaw legal restructure of the group to gain eligibility for the R&D tax concession
Sourced and successfully claimed over $100,000 in export market grants
Establish group reporting, and financial planning procedures
Established the finance infrastructure within Australia, New Zealand, Hong Kong, England, and South Africa.
May 1991 to March 1993, DMR Group (Australia) Pty Ltd
Melbourne Office Management Accountant, Network Support Technician (completed a Novell super systems manager course), Major Projects Accountant (established financial model and reporting framework for a $25m project)
July 1988 to May 1991, Intermodal (A transport activity of Mayne Nickless)
Business Systems Accountant
Re-engineered business systems and implemented a suitable financial system. Two complicated, redundant business processes were removed.
Tertiary Education: Bachelor of Business (Accounting)
Bachelor of Business (Computing)
Post graduate: Company Secretaries course
Professional Qualifications CPA
November 1997 to Present, Melbourne IT Ltd, Melbourne, Australia
President, Internet Names WorldWide, a Division of Melbourne IT
Built and manage all aspects of the com.au ccTLD business and the international TLD business. Provide strategy and vision for the business.
July 1995 to November 1997
Provided consultancy services to large companies on large scale system development projects. Specialized in assisting companies to align their product development goals with their business goals.
1984 to July 1995
Developed and published a wide range of software products sold internationally to mass and vertical markets.
1998 to present, NeuStar, Inc.
Chief of Technical Operations
· In charge of technical operations and IT functions to provide 7x24 technical operations and support, information technologies and services for all NeuStar services and products, corporate users and business units. Responsibilities include network operations and engineering, telecom engineering and administration, enterprise IT services, data center facility management, database and system administration, corporate web development and administration, information infrastructure and security, application engineering and tier 2 technical support, system integration, testing and certification, and technical support for billing and reporting.
· Member of NeuStar Council, directing and overseeing base business operations and cross-functional coordination through out the whole company.
· Closely involved and play key roles in new business initiatives, enterprise project management, knowledge management, customer relationship management, operations performance measurement, new software release, system design and architecture, performance improvement, capacity engineering and planning.
· Built Technical Operations Department from ground-up, recognized by top executive management for successfully defining a vital senior management role and innovation of the organizational structure, interfaces and processes.
· Industry recognized and respected LNP and NPAC/SMS subject matter expert (SME).
1996 to 1998, Crosscentury Technologies, Inc.
· Co-founded the technology, business and financial consulting and trading firm.
· Technical Consultant to Lockheed Martin IMS. Participated and played key roles in implementation, integration, testing, troubleshooting, certification, deployment, administration and maintenance of world’s first true LNP system and NPAC/SMS.
· Project management, marketing and technical consulting for a Vehicle Location and Tracking System based on the Global Positioning System (GPS) technology.
· Technical and business consulting services for a Traffic, Weather, News and Information System using interactive hand-held communicators and an up-to-the-minute, internet and intranet based, Airport News Publication System. Directly involved in business plan development, architectural design, research and development, prototyping, and venture capital effort.
1992 to 1997, In-Flight Phone Corporation (IFPC)
Manager of Software Engineering
· Directed the Software Engineering Department, fully responsible for the planning, design and development of software programs for the FlightLinkâ system, the world's first all-digital air-to-ground voice/data communication and interactive entertainment system.
· Managed software design, implementation and prototyping of the Airborne Entertainment System (AES) to provide airline passengers live TV channels from DirectTV and video on demand (VOD) services.
· Coordinated multi-company efforts in ground-up design and implementation of the seamless in-flight "voice/data call hand-off" system based on voice/data switching centers and a nation-wide ground station WAN.
· Led software engineers to design and implement world's first ground-to-air real-time "passenger paging" service for both commercial and general aviation FlightLinkâ systems.
· Conceptualized and implemented the world's first ground-to-air interactive "up-link call" system and the world's first two-way “in-flight fax” system for general aviation aircrafts.
· Recipient of the Excellence in Service award (top 3% employees) for representing the highest standards of performance and dedication.
1992-95, DePaul University, Ph.D., Computer Science
1990-92, DePaul University, M.S., Computer Science
1989-90, Western Illinois University, M.S., Physics
1991 to 1992, Argonne National Laboratory, Argonne, Illinois
1989, Northwestern University, Evanston, Illinois
Linda A. Heafey
January 1998 – Present, Melbourne IT., Melbourne, Australia
Senior Project Manager (1/99 – present), Report to Director of Technology.
On behalf of Ericsson Australia, managed the system development and integration of a network management system for a Singapore-based telco operator. Managed a team of 18 systems engineers, developers and testers. Joined the team just prior to the implementation phase of the project. Successfully:
Developed a project plan, timeline and budget
· Recruited and integrated 6 new staff members
· Managed day-to-day interactions with two 3rd-party suppliers, client manager and overall project manager
· Delivered the development subproject on time and under budget
Senior Project Manager (1/98 – 12/98), Reported to General Manager of Education Products and Services and CEO.
Responsible for all aspects of the design, development and deployment of a commercial online education system designed to create, manage and deliver multimedia-rich learning experiences via the Internet. Directly managed staff of 12 programmers, graphic designers and testers. Successfully:
· Managed client expectations
· Established system user requirements
· Managed the process of redesigning the Web and Java application user interfaces
· Managed the development, testing and installation teams
· Met schedule targets for beta release to initial customers
January – December, 1997, LookSmart International, Melbourne, Australia
Senior Project Manager, Reported to COO.
Managed the ongoing development and release of a series of Web directories (www.looksmart.com, www.looksmart.com.au, www.looksmart.co.uk). Responsible for all aspects of Web site development and deployment, from specification to release. Also responsible for the maintenance of 2 major subsystems: an internet advertising system used to manage and target ad banners to the sites, and an editorial support system used by editors to review sites and enter them into the Web site database. Worked with product managers, editorial director and business development managers to define product requirements that met business objectives. Directly managed the Melbourne-based team of programmers (6), testers (3), graphic designers (2), html programmers (2) and network administrator.
· Managed several major releases of the core product (www.looksmart.com) aimed at reducing site instability, adding new functionality and improving site design and navigation.
· Managed the release of the Australian and UK versions of the site.
· Instituted internal workflow practices and procedures across all areas to ensure rapid delivery of stable product releases.
· Introduced methodology for defining product goals and prioritising projects; implemented software development, testing and release procedures.
· Introduced user interface design methodology.
April 1995 – November 1996, Shomega, Ltd., Sth. Melbourne, Australia
Senior Project Manager, Reported to Group General Manager, Technology and Service.
Managed the development and deployment of products aimed at increasing revenue for prepress production facilities located in major Australian and New Zealand cities. Directly managed team of 4 project managers. Responded to state managers’ needs to meet production demands and satisfy specific customer requests through the design, development and installation of custom system configurations. Managed the specification, design and development of necessary software components. Directed the efforts of programmers, testers, service technicians and applications trainers to meet project goals.
Personally managed the following projects:
· File transfer application designed to send advertising material via ISDN. Managed project from concept to product launch.
· Customized a Raster Image Processor (RIP) designed to speed up processing throughput of colour separations to film. Managed project from concept to beta testing stage.
· Converted a local 200GB image storage system to an Internet-based image library system designed to distribute image material from capture location to multiple prepress/printing locations. Managed project from concept to initial development stage.
· Designed a database publishing system aimed at reusing content material for print, CDRom and Internet publication. Managed project from concept to development stage.
· Converted a page layout application to make use of ISDN-based file transfer for image material, and customized the backend processing to meet custom color output requirements. Managed project from concept to installation.
October 1987 – April 1995, Agfa Division of Miles, Inc., Massachusetts, USA
Project Manager (3/93 – 4/95), Reported to VP of Engineering.
Coordinated all activities relating to the definition, design, development and integration of electronic prepress and digital imaging products. Primary focus was on color page production, image processing and color output solutions for the prepress market, and digital imaging systems for the photo market. All systems were distributed worldwide; all projects included product localization, international marketing and support activities. Typically managed 2-3 projects at a time. Detailed specific product requirements, based on extensive research into user requirements and industry trends. Provided extensive input into user interface design for all applications. Coordinated the product development and release activities of Software Development, Quality Assurance, User Documentation, Marketing, Field Service and Manufacturing departments. Maintained relationships with OEM and third-party vendors; managed product evaluations and assisted with contract negotiations.
Accomplishments included the following:
· Managed 2 major release cycles of a large, multi-application publishing system with an installed base of 250 worldwide.
· Addressed the needs of the Japanese publishing market by converting a Roman character-based page layout program to meet Kanji/Kana typography requirements.
· Managed the ongoing development of color film recorders. Coordinated a product team which was successful in increasing sales of the units by 150% over 9 months by A) addressing serious firmware and manufacturing issues, B) developing a software utility which provided improved color output, and C) including the unit in a digital imaging system and launching to a new market.
Product Planning Manager (3/92 – 3/93), Reported to Product Line Manager, Worldwide Marketing of Colour Systems.
Analyzed and prioritized market requirements for color prepress systems. Functioned within small team which focused on future product line development. Identified and analyzed competing products. Prepared competitive analysis reports. Identified product line weaknesses and untapped markets.
Senior Product Specialist (10/89 – 3/92)
Reported to Product Manager, Worldwide Marketing of Colour Systems.
Analyzed and prioritized customer requirements for specific applications. Helped determine product feature sets and design their user interfaces. Acted as primary source of technical and applications information for in-house support staffs and worldwide sales and sales support organizations. Analyzed high-profile customer production requirements and recommended specific system configurations to salespeople.
· Evaluated competing products and provided “knock-offs” to sales team.
· Developed and conducted product training programs for applications specialists and beta site users
· Developed system demonstrations for international trade shows, conferences and sales launches.
· Prepared product launch materials.
Senior Product Applications Specialist (10/87 – 10/89)
Reported to District Sales Manager
Provided sales support for the 11-state Western Region field and telemarketing sales teams. Responsible for a wide range of marketing activities and high-profile customer demonstrations of a complete range of digital prepress systems, including proprietary typesetting and graphics workstations, desktop publishing applications, scanners and imaging devices.
Bachelor of Arts, English Literature
University of California at Santa Cruz, 1980
Secondary Level Teaching Credential, Sacramento State University, California, 1987
Advanced Project Management, taught by Rob Thompsett and offered through the Australian Computer Society, November 1998 (2 days)
Project Management Essentials, taught by Rob Thompsett and offered through the Australian Computer Society, October 1998 (3 days)
Management Development Program, Australian Institute of Management, April 1996 (12 days)
Conducting Employee Performance Reviews, Shomega, Ltd., May 1995 (3 days)
Have attended numerous in-house courses, covering Time Management, Public Presentation Skills, People Management, Change Management, Employee Performance Appraisals, etc.
Skillful with project management tools and methodologies:
PROPS project management model for overall project management
CSI (Customer Solution Implementation) model for customized, complex solutions.
JOHN C. MANNING
1999 – Present, NeuStar
Director, Numbering Services
· Primary NeuStar interface to the FCC on number assignment and administration issues. Serve as NANPA spokesperson to the North American Numbering Council, a federal advisory committee to the FCC, by presently monthly updates on numbering activities and issues impacting policy recommendations provided to the FCC.
· Coordinate the development of area code and North American Numbering Plan exhaust projections and present results of this analysis to federal and state regulatory agencies.
· Identify and quantify the impact of proposed changes in number administration by federal and/or state regulatory agencies, to include appropriate cost analysis.
· Responsible for the implementation of the NeuStar Neutrality Compliance Program, which results in a positive opinion of an independent auditor as to NeuStar management's assertion of compliance. These responsibilities include the implementation of the NeuStar Neutrality Compliance Procedures, which require individual employee training on NeuStar's neutrality obligations, the establishment of an ongoing education and information program concerning neutrality to company personnel to assure compliance, and the coordination of NeuStar's preparation for quarterly compliance audits.
1995 - 1999, Alliance for Telecommunications Industry Solutions
Director, Industry Forums
· Managed five industry forums responsible for developing industry standards, guidelines and procedures used by telecommunications service providers. Responsible for ensuring adherence to established industry forum practices and ensuring due process in all deliberations.
· Developed business plan for implementation of an electronic commerce solution for the sale and distribution of ATIS-forum created documents.
1983 - 1995, Bell Atlantic, Arlington VA
Manager, Network Strategic Planning
· Developed Bell Atlantic in-region long distance market opportunity and share by market segment (business vs. residential), identified minimal network requirements to support an interLATA capability and formulated a strategy for entering the long distance market.
· Appeared as expert technical witness on matters concerning intraLATA presubscription, to include providing testimony before a state Public Service Commission.
Manager, Technical Regulatory & Access Services Planning
· Developed Bell Atlantic corporate positions concerning national and international numbering issues and network interconnection with interexchange carriers, cellular carriers, enhanced service providers and independent telephone companies. Ensured through active participation Bell Atlantic corporate positions were included in recommendations adopted at industry technical fora.
· Elected by a cross-industry group of exchange, interexchange and cellular carriers to serve as the first Chair of the Industry Numbering Committee.
· Prepared input to Bell Atlantic filings with the FCC, State and other government agencies' on numbering issues.
· Prepared regional technical planning recommendations for the implementation of new technology and services in the Bell Atlantic network.
Network Switching Engineer
· Prepared and distributed technical documentation and reports to field engineers concerning the proper engineering of local switching systems.
· Compiled and documented the Capital Budget Program for the Washington Suburban Area of Maryland - $120M.
· Planned and initiated the relief, sizing and timing of central office additions and replacements for 25 central offices.
· Prepared traffic orders for the addition/replacement of central office equipment.
· Virginia Military Institute, 1979-1983
· B.A. Economics, Distinguished Graduate, Distinguished Military Graduate
Thomas G. McGarry
January 1998 – Present, NeuStar
Chief Technical Industry Liaison
Manage a group of subject matter experts (SME) who provide technical representation for NeuStar at various industry meetings and forums.
· Drive the development of industry standards for voice over IP technologies. This work is primarily performed at the Internet Engineering Task Force (IETF) and European Telecommunication Standards Institute (ETSI).
· Interface directly with the federal and state regulators in North America as well as international regulators regarding numbering policy decisions. This is NeuStar’s responsibility as the North American Numbering Plan Administrator (NANPA).
· Provide technical support with regard to telecommunications numbering issues for the North American and international communications industry.
· Support the development and advancement of DNS, BIND, and registry related technologies at the IETF.
· Manage the process of developing new requirements in an open forum for future software releases to NeuStar’s Number Portability Administration Center (NPAC). The NPAC is a registry service for ported telephone number information NeuStar has been contracted to provide to the North American communications industry.
· Evaluate new business opportunities through representation at industry meetings and forums.
· Manage the introduction of new business opportunities into NeuStar business development processes.
· Acted as Director of Network Engineering for two data centers and six office locations for eight months prior to filling the vacancy.
April 1997 – January 1998, Geotek, Inc.
Director - Network Engineering
Manage a group of engineers and administrators in the deployment of network and switching equipment and software, and communications facilities.
· Interface with facility providers for timely deployment of cell site T1s.
· Plan and deploy interconnection with the public switched telecom network.
· Manage the deployment and selection of a Frame Relay network for internal communications.
· Develop hardware and software requirements and configurations for network equipment e.g.;
DACS, router, alarm, modem, terminal server, synchronization, etc.
· Coordinate the purchase and deployment of network and switching equipment.
· Provide network equipment documentation and support to Geotek field technicians.
August 1996 – March 1997, NYNEX Corp.
Staff Director - Number Portability Project Management
Provide companywide project management for the implementation of number portability capabilities in the NYNEX network.
· Provide a requirements document to address number portability’s impact on NYNEX’s signaling and switching network, and related systems.
· Develop and gain approval for three year funding requirements for number portability.
· Determine 5ESS, 4ESS, DMS10, DMS100, DMS200 TOPS and remote switch software requirements.
· Participated in the selection of hardware and software for the deployment of an overlaid intelligent network to provide number portability.
· Participated in the network design and routing for the overlaid intelligent network.
· Represent NYNEX to state and federal regulators, industry committees, and competitors with regard to network and systems requirements for number portability.
April 1995 – July 1996
Staff Director - Network & Technology Planning
Act as Subject Matter Expert with regard to numbering related issues for NYNEX.
· Evaluate the impact to NYNEX of numbering related issues. Develop the NYNEX position, and drive industry direction towards that position at the Industry Numbering Committee (INC).
· Provide the NYNEX interface to the North American Numbering Plan Administrator for multiple issues including NPA exhaust planning and reservations.
· Successfully lead an effort within the INC to reserve 200 carrier identification codes (CIC) for intranetwork use, available to all carriers.
· Solely responsible for network related number portability issues within NYNEX.
· Lead NYNEX’s participation in the NY number portability trial, an effort driven by the NY State Public Service Commission (PSC). Successfully drove decisions involving cost and network reliability to NYNEX’s favor.
· Actively participate in NY PSC effort with regard to deploying number portability. Participate on multiple subcommittees responsible for planning the deployment of new AIN technology and number portability databases.
· Provide input to Lucent and Nortel with regard to their methods of deploying number portability solutions in end office switches, operator service switches, tandem switches, STPs, SCPs, and operations support systems.
May 1993 – March 1995, NYNEX Mobile Communications Company
Manager Strategic Planning - Switch and Network Technology
Provide evaluation, recommendation, and development of new products, services, and technologies on a companywide basis.
· Provided network requirements to equipment vendors and interconnected carriers for new products and services based on Marketing’s product definition.
· Project managed the implementation of new products and service with the line engineering organizations, equipment vendors, and interconnected carriers across multiple markets.
· Researched and evaluated new hardware and software developments and designs for cellular applications.
· Participated on digital deployment core team, which developed NMCC’s digital deployment strategy.
· Analyzed and evaluated AT&T digital hardware developments.
November 1992 – April 1993, MobiLink
Network Services Director
Chosen by NMCC upper management for a temporary assignment on a multifunctional task force (7 members) responsible for starting-up MobiLink, an international brand name for cellular service supported by 17 major cellular carriers.
· Developed network requirements; including performance engineering, automatic roaming, roamer validation, and dialing plans; for member companies.
· Participated in Board of Directors Meetings (consisting of 7 cellular carrier Presidents) providing definitions of requirements and status of member company’s progress.
· Worked individually with member companies to advise on methods in which to meet network requirements.
1989 – October 1992
Manager, Network Engineer
Provide traffic engineering, equipment engineering, and implementation engineering for switch, cell, and network equipment and trunks for the NY Metro cellular network.
· Developed and managed the organizational structure to provide equipment engineering, traffic engineering, and network planning for NY Metro cellular network.
· Supervised four Engineers and three support personnel.
· Planned, engineered, and procured all switch, cell site, and network equipment utilized in the NY Metro cellular network.
· Planned, engineered, and procured the NY Metro voice and data facilities network.
· Coordinated the implementation of equipment with various internal organizations and vendors.
· Responsible for the implementation of proper contract approval, accounting, and purchasing processes and procedures.
1987 – 1989
Manager, Network Planning
Plan and implement network interconnection facilities and equipment for NY Metro cellular network.
· Defined and developed the Network Planning role in the NY Metro cellular network.
· Instituted cost savings methods and procedures for network interconnection and growth.
· Planned and implemented the first cutover of a cellular switch to a remote location in the NY Metro cellular network.
· Supervised one Engineer.
· Total responsibility for planning voice network for the NY Metro cellular network.
· Solely responsible for equal access implementation and coordination from the 1988 to 1992 in the NY Metro cellular network.
1983 – 1987, New York Telephone
Equipment Engineer (1983-1985), Design Engineer (1985-1987)
Monitor the performance and plan the growth for central offices. Determine detailed central office equipment requirements and coordinate the installation.
1983 – Present, Advanced Technical Training; Numerous advanced engineering courses in communication system design, digital, communications systems, cellular systems, telephone technology, spread spectrum theory and design, Motorola and AT&T cellular systems, and advanced intelligent network technology.
May 1983, BS - Business Administration, University of Buffalo, Buffalo, NY
John P. Pope, Jr.
May 1998 – Present, Lockheed Martin IMS/CIS (Now NeuStar Inc.)
Chief, Systems Engineering
Assumed technical and management leadership of the software development organization within Lockheed Martin IMS/CIS responsible for continued support and enhancement of the Local Number Portability system. Initially provided additional technical management of the primary software development subcontractor, Evolving Systems Inc. Subsequently responsible for ongoing development of the NeuStar systems engineering organization. Responsible for definition of the overall organization, structure and staffing of the NeuStar engineering group. Providing technical leadership for creation and enhancement of the software development infrastructures necessary to build a successful systems and software development team. Evaluated, selected, and directed the adoption of critical software engineering tools for system requirements definition, software configuration management, and defect tracking and resolution. Defined metrics necessary for evaluation of system development effectiveness and success. Defined the overall software development lifecycle methodology to enable the NeuStar systems engineering organization to define and create systems and software in a repeatable, standardized, and well documented manner.
August 1995 – May 1998, Pope Associates
President and CEO
Founded and operated a systems and software integration company specializing in telecommunications software applications. Clients included Stratus Computer, Inc., Network Monitoring and Repair, Inc., and Lockheed Martin IMS. Last engagement was under contract to Lockheed Martin IMS as Testing Coordinator for the LNP project. In that capacity, coordinated all application software testing from initial delivery. Scheduled software testing activities with LNP customers (Service Providers) and Lockheed Martin testing engineers. Developed and implemented testing procedures for interoperability testing, system acceptance testing, and customer turn-up testing. Developed processes and procedures for defect reporting and resolution. Represented Lockheed Martin in defining functional enhancements to be implemented in the application by the software developer, Evolving Systems, Inc. Contributed to definition of system architectural change recommendations needed to improve system performance.
Assignments prior to Lockheed Martin LNP project included system and software integration and installation for Stratus Computer, Inc. and software design and implementation of an interactive decision support system.
June 1993 - August 1995, Stratus Computer, Inc
Manager of Engineering
Last project included involvement in the design, Implementation, and project management of a central switching system for an air-to-ground telephone system provider.
Communications between the switching center and ground stations was provided by a frame-relay WAN utilizing a proprietary protocol based on Q-931 and ISUP. The system was installed and tested to the satisfaction of the customer. Previous assignments included the design, implementation, and documentation of an AIN-based service node for telco enhanced services. The system included a switching hub based on Redcom switches, a voice-response intelligent peripheral based on Digital Sound voice computers, and a variety of other IP's such as fax servers and speaker-independent voice recognition servers. Concentration was on developing the framework and applications for the voice server, utilizing C and real-time extensions to the Unix operating system.
Sept. 1988 - June 1993, Phonebase Systems, Inc.
Director, Voice Programming
Developed the application framework, and implemented many interactive voice response applications for an automated voice response service bureau. The computing environment was based on the Bellcore AIN service-node model, with inter-node communications provided by a proprietary network protocol implemented over TCP/IP. Programming was in C on a number of Unix platforms, including multi-processors, and real-time extensions. Developed reporting and billing systems based on the Informix DBMS and 4GL.
Jan 1976 - Sept. 1988, Telos, Inc. (Formerly C3, Inc.)
Director, Systems and Software Selection
Selected hardware and software, prepared bid responses to state and federal government RFP's for mini and micro computer systems, including a successful bid to the us marine corps valued at over $272M. Wrote and customized a variety of software to provide integrated systems. Most software development was C language based, using a wide range of Unix systems dating back to version 7.
Planned and executed benchmark demonstrations of proposed systems. Provided customer support for software, and taught customer education classes in operating systems and programming languages.
University of Missouri, 1965 – 1967
Control Data Institute, 1970
Hardware: Stratus, Sequent, Digital Sound, Intel 80x86/i860, Motorola 68k, HP-PA-Risc, Redcom XSU/MSU Switch, Gould, Pyramid, Concurrent, Plexus, Convergent Technologies, IBM, Digital Equipment, Univac
Languages: C, C++, Visual Basic, PERL, Assembler, FORTRAN, COBOL.
Operating Systems: Unix, MS-DOS, MS-Windows 95 and NT, OS/2, CTOS, OS/32, VMS.
Protocols/Networks: TCP/IP, Ethernet, SS7, Frame Relay, X.25, Internet Servers and Clients
Database Systems and Languages: Informix, SQL, 4GL, Oracle, MS-Access, ODBC, CODASYL.
Richard J. Tindal
1999 – Present, Melbourne IT, Melbourne, Australia
Vice President, International Operations
Manage Melbourne IT registrar operations in North America, Europe, Asia and Latin America. Plan and execute the functions of business development, sales, marketing and account management. Oversee all technical, operational, financial and marketing issues associated with major distribution channels. Grow revenues through these wholesale channels. Identify and introduce new product offerings to complement the existing, gTLD product suite. Ensure channel retention and sales growth by maintaining strong relationships with distribution channels. Identify and respond to market trends and emerging technologies that impact the product line.
1998 – 1999, NETWORK SOLUTIONS
Director of Business Development
Developed and executed a global marketing strategy for domain names and associated internet identity products. Performed competitive analysis, forecast demand, identified distribution channels, established alliances, programmed and managed a marketing budget, created promotional materials, mounted product presentations, prepared proposals and negotiated sales closings. Established distribution relationships with major hosting, design, access and portal companies. Substantially grew business with these companies and solidified business relationships through co-marketing programs and the establishment of high quality account management.
1996 – 1998, Texas Instruments
Manager, International Sales
Managed the worldwide sales of wireless communications products (systems comprising TV, digital and thermal cameras, handheld computers, data compression and transmission software, radios and data link modems). Introduced the product line to government and commercial customers in the international market. Established long-term business relationships throughout Asia-Pacific, Europe and the Middle East. Trained and led a network of sales agents in 19 countries. Fostered key teaming relationships with manufacturers of complementary technology to sell joint applications. Identified and exploited synergies in distribution channels and promotional activities with these technology partners. Designed and produced audio-visual and interactive CD presentations. Trained foreign customers in proper operation and maintenance of systems they had purchased.
1994 – 1995, Marine Spill Response Corp.
Negotiated high cost/high complexity contracts with vendors in the US, Norway and the UK. The contracts were typically for system integration services, equipment test and evaluation, software/technology licensing, equipment purchase, and training services. Secured improvements in price, terms and conditions while retaining positive, long-term relationships with these business partners. Settled disputes over technical, contractual or financial matters. Redefined Statements of Work (SOW) and managed Change Order Processes.
1990 – 1993, Australian Defense Force, Systems Command, Melbourne, Australia
Deputy Director: International Programs
Led a team of 36 persons responsible for cooperation programs with government agencies in Malaysia, Singapore, Japan, Israel, New Zealand, Italy, the UK, France, Canada and the USA. These programs involved logistics and engineering services, acquisition support services, training, technology sharing and equipment sales. Planned, organized and managed the performance of this team. Cultivated excellent relationships with counterparts in foreign countries, and used these personal relationships to maximum effect - accelerating agreements and innovating beneficial provisions. Developed an outstanding team spirit and productivity within the department, and mentored high performers into management positions.
1986 – 1990, Embassy of Australia
Defense Attaché Staff
Responsible for financial, contractual and technical management of major equipment and technology acquisition programs. Liaised with multiple government departments in the US and in other countries.
Honors Degree in Business Administration, University of Southern Queensland, Australia
Spanish Language Certification –in progress.