1.0       Corporate Overview

 

In 1994, Exodus Communications was founded upon two premises.  First, that the Internet would emerge as a powerful and indispensable medium for business, and second, that the Internet’s rapid growth would drive companies to outsource the management of mission-critical Internet operations.

 

Today, the Internet’s power to dramatically expand business is undeniable.  With the explosive growth of e-commerce, companies are now realizing that managing their Internet businesses internally is neither the most efficient, nor the most cost-effective use of available resources.

 

With their winning business model, Exodus has become a leading provider of Internet systems and network management solutions for over 2800 customers and over 40% of the world’s top Web sites.

 

Fortune-100 Class Internet Data Centers

 

Exodus manages Web sites and its network infrastructure from a global network of Internet Data Centers (IDCs) in North America, Europe and the Asia Pacific.  These IDCs provide the physical environment necessary to keep your servers up and running 24 x 7.  Our world-class facilities have a proprietary design that includes raised floors and HVAC temperature control systems with separate cooling zones and seismically-braced racks.

 

These facilities offer the widest range of physical security features available, including state-of-the-art smoke detection and fire suppression systems, motion sensors and 24 x 7 secured access, as well as video camera surveillance and security breach alarms.

 

Within the IDCs, we deliver the highest levels of reliability through redundant subsystems, such as on-site power with multiple backup generators.  Plus, in order to maximize connectivity rates and overall site performance, our IDCs are located within close proximity to major public and private interconnects.

 

A Global Backbone, High-Performance Network Architecture

 

Our network is one of the largest IP networks in the world with an Internet exchange peak of over 10.3 gigabits per second.  With our high-performance, dedicated and redundant backbone network, all of our IDCs take advantage of multiple high-speed fiber optic lines which virtually eliminate the risk of a single point of failure.  Within each IDC, our LAN architecture scales at a pace equally aggressive to the increase of our customers’ bandwidth requirements.

 

One of our greatest strengths is achieved by employing one of the industry’s most comprehensive sets of public and private network interconnects.  With a high concentration in private connections with ISPs and Tier 1 providers Exodus empowers superior speed and dependability.

 

Expert Management. A Core Component to Success

 

To ensure that your site is always available, always responsive and always secure, outsourcing the management and monitoring of your mission-critical Internet operations is crucial.  Exodus’ Managed Services provide state-of-the-art tools to manage and measure your Web site’s performance.

 

Exodus’ Managed Services provide next generation tools for proactive systems management including Exodus’ DataVault Service, which leverages the latest in backup and storage technology to provide a dedicated system for effectively safeguarding your mission-critical data.  Additionally, the Exodus Security Service Pack offers affordable bundled services designed to help your company scalably plan and manage the ongoing protection of it’s Internet operations.

 

Exodus Professional Services

 

With our expertise in technical consulting, Exodus Professional Services can evaluate your business environment, address existing and future needs, and design scalable, custom solutions that fit your corporate strategy and meet high performance standards.  Our experience in building solid Internet enterprises not only helps our customers get to market ahead of their competition, we also help them handle the widest range of ongoing business requirements – spanning networking, security, storage, content distribution, site design, performance measurement and Web site readiness.

 

Our unique combination of Internet-focused planning, design and implementation services, and performance optimization offerings enables us to quickly create a secure, compelling solution for any type of business moving to or expanding its presence on the Internet.

 

Exodus. The One Source for Outsourcing Your Internet Business

 

There’s no question.  Exodus offers the security, performance, scalability, responsiveness and management services that provide that optimal environment for your Internet business.  Also, our industry expertise will help get your business to market quickly and cost-effectively.  In fact, our significant economies of scale result in a savings of 6:1 relative to achieving the same level of management and performance in-house.  Plus, our depth of expertise, comprehensive service offerings and superior infrastructure put you on the cutting edge of technology – advantages that your business cannot afford to be without.

2.0       Internet Data Centers

A Facility for Success

Exodus Communications' Internet Data Centers (IDCs) provide the physical environment necessary to keep your servers up and running 24 hours a day, 7 days a week. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.

Within these facilities, we are able to deliver the highest levels of reliability through a number of redundant subsystems, such as multiple fiber trunks coming into each IDC from multiple sources, fully redundant power on the premises, and multiple backup generators.

Exodus currently operates a global network of Internet Data Centers in major metropolitan areas, with close proximity to major public and private interconnects to maximize connectivity rate and overall site performance.

Finally, all Exodus Internet Data Centers combine around-the-clock systems management with onsite personnel trained in the areas of networking, Internet, and systems management. The result is a physical and technical environment affording customers the reliability and flexibility necessary to outsource their mission-critical Internet operations.

Exodus Communications Virtual Data Center (VDC)

 

The Virtual Data Center (VDC) product is a secured private area within the Exodus Communications Data Center.  It is designed with steel mesh walls and a key lock sliding access door.  The VDC provides ultimate space flexibility for customers with non-rack mountable equipment and/or with a large number of servers.  The VDC is designed to house computer and networking equipment.

 

3.0       Network

A Commitment to Performance

The Exodus Network is today one of the largest IP networks in the world—with a peak Internet exchange rate of over 12.6 gigabits per second. Comprising the Exodus Network is a global backbone, high performance network architecture and industry-leading public and private interconnect arrangements—the allied strengths of which are fundamental to delivering the outstanding levels of performance and service to both our customers and yours, 24 hours a day, 7 days a week.

Our high performance, dedicated, and redundant backbone network connects all of our Internet Data Centers using multiple high-speed OC-3, and OC-12 lines which virtually eliminate the risk of a single point of failure.

Within each Internet Data Center, our LAN architecture scales at a pace equally aggressive to the increase of our customers' bandwidth requirements. Using PacketEngine's technology as a Layer 2 switch, the new architecture allows us to scale in anticipation of customer demand. At the same time, we are advancing the Exodus Internet node architecture by moving towards more reliable and far more powerful routers.

The Exodus Network achieves its greatest strength with one of the industry's most comprehensive sets of public and private network interconnects. With a high concentration in private connections with major ISPs and Tier-1 providers, Exodus empowers superior speed and dependability by way of these greatly preferred private routes.

In each dimension and in its entirety, the Exodus global network provides the reliability, performance and scalability required to give you the freedom to maintain your mission-critical Internet operations and to focus on your core business.

Description of Backbone

If the Exodus network is the blueprint for maximizing your company's ability to meet high availability demands, then the foundation upon which all other strengths rely is the Exodus Backbone. The high-performance, scalable and redundant architecture of the Exodus Backbone allows online businesses to diversify and grow in the grips of an intensifying Internet pace.

The Exodus Backbone globally links strategically located Exodus Internet Data Center LANs with fiber paths from multiple vendors, ranging in speed from OC-3c (155Mbps) to OC-12c (622Mbps). This "mesh" configuration eliminates single point-to-point fiber link failures to ensure the redundancy allowing for uninterrupted flow of data across the network.

The Exodus architecture continues to out-scale unprecedented customer growth in the emerging Internet markets and is well positioned to offer the highest levels of service to network service providers and corporate customers worldwide.

Network Map

 

 

Exodus Global Network

 

Exodus currently has Internet Data Centers in the San Francisco, Chicago, New York, Washington DC, Seattle, Los Angeles, Austin and Boston metropolitan areas, as well as London, with plans to open in Sydney and elsewhere in the US and Europe

 

NORTH AMERICA

EUROPE

ASIA PACIFIC

Atlanta (1)
Austin (1)
Boston (2)
Chicago (2)
Los Angeles (3)

New York (2)
Seattle (2) (1)
Silicon Valley (5) (1)
Toronto, Canada (1)
Washington D.C. (2) (1)

France (1)
Germany (1)
London (1)
Netherlands (1)

Australia (1)
China (1)
Singapore (1)
Tokyo (1)

Exodus Exchanged 12.6 Gbps. to the Internet as of 3Q00

 

4.0       Network Services

 

Exodus Communications' high-capacity Network Services ensure speed and performance for crucial Internet applications. While ISPs commonly oversubscribe their networks by nearly four times their capacities, the Exodus network can handle an increased capacity of scalable bandwidth. With intensely scalable and flexibly priced network services, Exodus allows you to take your business to any height.

 

4.1       Bandwidth Services

Usage-based Bandwidth Service
If your business is experiencing unprecedented and unpredictable Internet growth, you can choose to pay monthly for your preferred base bandwidth and still leave room to use additional capacity when needed.

Flat Rate Bandwidth Service
If your organization has relatively fixed bandwidth needs, our Flat Rate Bandwidth Service guarantees a specific amount of network bandwidth at a fixed monthly cost—allowing you to save money and retain optimal network capacity.

Internet Service Solutions

To help you monitor usage trends and allocate network resources more efficiently, we provide daily and month-to-date Web-based Exodus Bandwidth Reports along with all Exodus Bandwidth Services.

4.1.1     Bandwidth Reports

Exodus Communications Bandwidth Reports provide visual snapshots of your bandwidth usage in a password-protected, Web-based display. Using both graphical and tabular data, Exodus Bandwidth Reports allow you to easily identify and monitor usage trends—crucial to consider when allocating your server and network resources. Report data can also be downloaded from your browser allowing you to use a spreadsheet application to perform customized calculations and graphing.

Exodus gives you bandwidth reporting free with your selection of bandwidth services. It includes daily and month-to-date reports featuring:

4.2        MultiLine Services

Exodus' MultiLine Service provides increased network reliability and scalability through redundant uplinks and assures continuous connectivity to the Exodus network in the event of failure of one of the uplinks. This service provides you with the bandwidth flexibility and scale you need to keep pace with your growing business's bandwidth requirements.

Exodus offers this service for the following types of bandwidth connections for both usage-based and dedicated connections:


4.3        Internet Access Services

Exodus provides co-location customers with DS3 Flat Rate, DS3 Usage-based and T-1 Flat Rate services—enabling full access speeds from 1.54Mbps to 45Mbps.

4.4        Secondary Network Services

Exodus provides access to the Internet via alternate network providers directly from your co-location facility at Exodus.  AT&T is backbone provider to Exodus for Secondary Network services, with services being provided on the AT&T IP global network.  Please refer to www.att.com/ipservices for more information on the AT&T network.

 

5.0       Managed Services

Management, monitoring, measuring, accelerated business-to-market.

Outsourcing the management and monitoring of your mission-critical Internet operations is crucial for stability in this increasingly complex networking environment. Beyond the sheer complexity of infrastructure itself, the uncertainties of ever-changing relationships with telcos, Internet Service Providers (ISPs), and rapidly changing technologies often render it difficult for businesses to make the best choices.

Leverage Exodus Communication's industry expertise and visibility to help get your business to market quickly and more cost-effectively. Our years of educated insight and combined customer strengths put you on the cutting edge of technology—an advantage that your business cannot afford to be without

5.1        Exodus® Managed Monitoring Service™ (MMS)

Businesses on the Internet today face the challenge of maintaining mission-critical availability. As Web site operators become increasingly sophisticated, they are learning that a key element to ensuring high-availability are next generation monitoring and reporting tools for proactive systems management.

That is why industry leader Exodus Communications has developed Exodus® Managed Monitoring Service™ (MMS)—a complete package of monitoring and management solutions that complement our server hosting capabilities. This scalable solution leverages our technical expertise and state-of-the-art facilities to bring you all-in-one services for superior monitoring, management, support and reporting.

Advanced Technology and Expertise Tackle Challenges of Systems Management

Exodus Managed Monitoring Service provides scalable, in-depth systems monitoring designed to answer day-to-day management requirements for your key Internet systems resources. Available features include:

Real-Time Integrated Reporting

Learning from performance trends and building strategies based on known system utilization is very important for continuously improving your Web site. For that reason, we developed the HeadsUp™ site monitor to provide a unique, integrated viewing tool that enables you to see all your pertinent performance data in one easy-to-read browser interface. With HeadsUp™, you can use a standard web browser to remotely access real-time updates on system performance events-including historical and trend categorizations, bandwidth reports and URL status accounts-allowing you to react immediately to any system-wide events that may affect your site.

Platforms Supported:
Sun Solaris 2.5.1, 2.6, 7 for Sparc
Microsoft NT 4.0 (Intel x 86 chip set)

5.2        Network Services

Exodus Network Services provide all the necessary components of network connectivity and bring you scalable and flexibly-priced connectivity solutions. We partner with the most reliable and reputable vendors in the marketplace today so you can be certain that the speed and performance of your Internet applications can meet the expectations of tomorrow, through one single source—Exodus.

Redundant, Scalable Network Connections

Exodus was the first to provide gigabit ethernet bandwidth service as a standard offering in all of our Internet Data Centers. Today, we continue this tradition of market leadership with a full suite of networking schemes, including gigabit ethernet, fast ethernet, and ethernet. No matter how fast you grow, we have the bandwidth resources to grow with you.

Exodus network services focus on high availability and redundancy. With our Multiline services, you get two Internet connections running concurrently which provides increased network reliability and scalability through redundant Internet lines. In the unlikely event one line fails, the second line ensures you stay connected. The service is available in gigabit ethernet, fast ethernet, and Ethernet. With all Exodus bandwidth services come monthly, comprehensive Web-based bandwidth reports that show you your bandwidth usage on a daily and monthly basis, shown in table or graphic format, for each of your connections.

5.2.1          Cisco Switch/Router Services

 Product Description

Exodus provides onsite installation and management services at for select Cisco switch and router products. Management includes 24x7 configuration of key networking parameters, device interface starts and resets, troubleshooting, escalation support, on-call emergency administration, and hardware component replacement in accordance with the existing Cisco maintenance agreement.

Hardware supported:

Repeater/Hubs: 

104, 108, 116

Routers: 

2500, 3600, 4500, 7000, 7200, and 7500 series

Switches: 

Catalyst 2900, Catalyst 5000

 

 Key Features and Benefits

·                     With 24 x 7 technical staff, you can better allocate your own resources and manage cost

·                     Onsite engineering support within your Internet Data Center enables remote systems management

·                     On-call emergency administration, troubleshooting and escalation gives you the security of being in touch with your operations without having to manage them yourself

5.3        Security Services

The risks associated with managing Web site information, including online customer transactions, should never be discounted, but can be kept in perspective with security services which address your unique security position.

Protect your business and safeguard your name

Through Exodus' security services you gain a world-class team of experts and the tools, techniques and knowledge you need to safely and effectively conduct business over the Internet and to protect the most valuable business asset you have—the integrity of your brand.

5.3.1     Firewall Services  

As a leader in Internet outsourcing and security solutions, Exodus offers state-of-the art security management with firewall technology.

Firewalls are an indispensable element of any Web security implementation as they intercept all traffic entering your site and use a set of sophisticated rules to weed out potentially harmful access. Thus, the firewall system provides a front gate to protect against malicious entrants.

Exodus will work with you to develop and define your firewall security policy, and then customize, install and manage Check Point FireWall-1 or Cisco Secure PIX firewalls according to your requirements.

Exodus' Security Services team, comprised of world-class experts in information security, is certified for the FireWall-1 and PIX products. Our highly trained security experts will then monitor your firewall 24 x 7, and alert you in the event of a problem.

System Ownership Options

 

Exodus offers two options for firewall hardware ownership. Our Managed Firewall Service provides a complete solution, including rental of the firewall software and hardware, available for both the FireWall-1 and PIX products. The Firewall Care Service covers complete management of a Cisco Secure PIX firewall supplied by the customer, and is only available for the PIX.

For both of these services there are two levels of functionality and cost: Pro and Express.

24 x 7 Firewall Protection

 

Exodus provides 24 x 7 firewall service using leading software and hardware platforms to protect your network and network assets from hostile attacks. This service saves you time and money eliminating the need to hire and train network security experts who can cost hundreds of thousands of dollars per year. Our managed firewall services will also bring you peace of mind as our security team is continuously monitoring your systems. Included with these services is access to a secure Web site for viewing your firewall log and firewall policies.

 

Response Times

Fail-Over Firewall Solutions

Today's Web environment often requires the highest level of availability. To meet this need, we have developed a Fail-Over Firewall configuration with hot stand-by. In the event of a failure at the primary firewall the secondary dedicated equipment will detect the failure and begin operating. The Fail-Over is supported on both the Check Point FireWall-1 and Cisco Secure PIX platforms at the Pro level for both Managed Firewall Services and Firewall Care Services.

5.3.1.1  Managed Firewall Service

Firewall technology is today the standard for protecting perimeter access to your Internet site. Exodus' Managed Firewall Service ensures that you get the most out of this technology by providing precise configuration and aggressive management for your firewall.

With the Managed Firewall Pro Service, our security experts will work with you to define your firewall security policy, and then customize, install and manage the product chosen most appropriate to your business.

The Managed Firewall Express Service offers a standard firewall policy template for rapid deployment at a lower cost than the Pro service.

 Key Features and Benefits

·                     Exodus supplies complete solution, including rental of the necessary hardware and software

·                     24x7 support for firewall problem resolution, ICMP monitoring, and customer inquiries

·                     Firewall installation and configuration

·                     Firewall log files of the previous three days and firewall's configuration available via a secure web-based interface

·                     Pro systems available include:

o                                            Check Point FireWall-1 v.3.0 on Sun CPI500, Ultra 10, and Ultra 2 platforms

o                                            Cisco Secure PIX 520

·                     Express systems available include:

o                                            Check Point FireWall-1 v.3.0 on Nokia IP 330 platform

o                                            Cisco Secure PIX 520

o                                            Cisco Secure PIX 515

5.3.1.2  Firewall Care Service

Exodus Firewall Care Services provide managed firewall services and additional support for customers who already own a Cisco Secure PIX Firewall or those planning to purchase the equipment through the Cisco SmartStart program. Exodus will provide for the installation and management of your firewall and will work with the firewall vendor to facilitate repair of hardware. With the Firewall Care Pro Service, our security experts will first work with you to define your firewall security policy and review your network configuration. The Firewall Care Express Service offers a standard firewall policy template for rapid deployment at a lower cost than the Pro service.

 Key Features and Benefits

·                     Customer supplies their own the hardware and software

·                     24x7 support for firewall problem resolution, ICMP monitoring, and customer inquiries

·                     Firewall installation and configuration

·                     Firewall log files of the previous three days and firewall's configuration available via a secure web-based interface

·                     Pro platforms supported include:

o                                            Cisco Secure PIX 520

o                                            Cisco Secure PIX 515

·                     Express platforms supported include:

o                                            Cisco Secure PIX 515


4.3.2     Vulnerability Scanning

Ongoing analysis of your network's vulnerability will allow you to take strengthening measures as early as possible, potentially reducing the risk of future attacks.

With this service, our engineers set up and manage the Internet Security Systems (ISS) Scanner vulnerability software to deliberately find weaknesses in the network—before these weaknesses are discovered by someone else.

 Key Features and Benefits

·                     Bi-monthly service reports on scan results

·                     Prompt notification in the event of system problem occurrences

·                     System administration and software updates for ISS Scanner

·                     Scanning of up to 40 IP addresses

·                     Certification letter confirming absence of system vulnerability based on ISS Scanner software available upon request

4.4        Storage Services

You finally found e-business momentum. But online growth can be hard to handle if the boom in business suddenly out-scales your capacity for doing business well.

Time to market, capital expense and the storage and management of mounting data are urgent issues you'll find yourself facing, with little time to consider.

Get leading storage solutions on-the-spot.

Exodus offers enterprise-class, on-the-spot access to virtually unlimited data storage capacity. Meet and manage your rising storage needs quickly and easily with best-in-class storage solutions by leading storage product vendors and Storage Service Providers.

4.4.1     Exodus DataVault™

 Product Description

Leveraging the latest in backup and storage technology, Exodus DataVault™ provides a dedicated system for effectively safeguarding your mission-critical data, 24 x 7.

Provided in conjunction with Sun Microsystems and utilizing the Veritas NetBackup solution and DLT tape storage technology, this services offers full management of a customer's data backup process for individual files, file systems, databases (Oracle, MS SQLServer) and applications.

 Key Features and Benefits

·                     Prompt recovery options in the event of downtime

·                     Daily, weekly, and monthly reporting of backup and restore processes available via a password protected Web site

·                     Scalable storage solutions to match your growth requirements

·                     Quality of service guarantees

6.0       Professional Services

Every day you make a promise to your Internet customers. And every day your ability to keep those promises is tested again and again. With each new customer and every transaction, your Web operations must scale to increasing demand while ensuring security and outpacing the competition.

Exodus Professional Services stands behind you, delivering your Internet operations to market quickly and securely while providing the scalability, performance and support you need to meet the daily demands of your customers in this competitive marketplace.

Time to Market
Exodus Professional Services combines strategy planning, design and implementation services, and management offerings to minimize your time to market without sacrificing security concerns.

Growth and Scalability
Exodus Professional Services enables you to meet rapidly growing business requirements by employing architecture design expertise to address your existing and future business needs.

Protection of Sensitive Information
From the Web site, to the back-end infrastructure, to creating and updating security policies, Exodus Professional Services will help you maintain both the integrity of the information running through your site and the network that supports it.

Web Site Enhancement
Exodus Professional Services has aggressive management and maintenance programs available to optimize your mission-critical systems and keep them running at peak performance.

The following services are provided:

Architectural Design
Exodus provides an array of services to build sound network architectures and scalable Internet applications for your systems. We work closely with you to provide a customized solution that fits your overall business strategy, performance and growth needs, and operational requirements.

Security Design & Management
Exodus Professional Services is widely recognized for its expertise in implementing effective security solutions. In partnership with Arca Systems, an Exodus Communications Company, we help protect your new or existing systems with an end-to-end solution incorporating security planning and analysis, information security policy development and implementation, security architecture design and implementation, intrusion detection and response, and vulnerability assessment. Our post-deployment services offer advanced security maintenance tools that help manage your secured environment on an on-going basis.

Systems & Network Design
Exodus provides the full range of services required in deploying an effective information infrastructure including systems and network analysis, planning, and design. Together, these components enable Exodus to deliver a secure, reliable, and scalable solution customized to meet your needs.

Systems & Network Management & Maintenance
After implementing your new Internet system or network architecture, Exodus offers an array of services that help keep your mission-critical systems operating at peak performance.

Application Integration and Testing, System Testing
Exodus integrates third-party and custom e-business tools into your existing application. As part of the integration process, we test both the back-end and front-end of the system for performance, reliability, and scalability

7.0       Technical Maintenance Staff – Exodus Platinum Support

When your business success depends on the stability of your Internet infrastructure, the availability and competency of an on-site support team is of paramount importance. Such a team is required to ensure dependable network, systems and database uptime and performance.  Finding and maintaining such a team in the face of demanding work schedules and streamlined budgets however, can be difficult, Internal staff resources and specialized knowledge are often scarce.

 

Exodus Communications has long understood this dilemma and has been the premier provider of Internet outsourcing solutions since 1994. Beyond ensuring the reliability of our own infrastructural components, Exodus also offers the sound knowledge and technical proficiency required to keep your Internet operations functioning at peak levels, and to ensure smoothly 24x7.

 

Now with, Exodus Platinum Support, we're expanding our ability to offer you the end-to-end system reliability to offer you the end-to-end system reliability you need to maintain business productivity in a competitive marketplace. Leveraging the proven technical expertise of Exodus engineers and the advantage of personal, round-the-clock, on-call service, Exodus Platinum Support and management resources available -- so you can promote uptime and maximize business success.

 

Exodus Platinum Support is the highest level of support offered to Exodus co-location customers. Choose Platinum Support and you will be able to select and build your own expert support team that can be called upon any time, day or night. That team will then be on-call and available to assist you across a variety of critical tasks, ensuring that your systems and servers are maintained with attention to quality on your own internal resources.

 

Choose Your Team – Expand Your Resources

 

Customer Support Manager

 

As a first step toward ramping up your support capabilities, your Platinum Support team begins with a Customer Support Manager (CSM). Acting as your primary point-of contact at Exodus for up to 50 hours per month, your CSM will also proactively develop and maintain a relationship between Exodus and your designated internal contacts. The CSM also participates in your planning cycle and provides proactive notification and updates during Exodus-driven upgrades, maintenance, and other situations that may effect your business. Customized escalation procedures help ensure that your reliability levels remain high at all times.

 

Your team also includes either a senior Network and Systems Administrator (NE/SA), or a Database Administrator (DBA). When your secure at least one of these specialized experts, your CSM is included on your team at no charge to you.

 

Network and System Administrator

 

In addition to facilitating your routine systems administration activities, and NE/SA will assists your in troubleshooting and resolving any problems your systems encounter. The NE/SA also participates in developing recommendations for network upgrades and enhancements, and support your current network configurations through site performance monitoring and network topology review (as requested by you). The NE/SA is available to you for 50 hours per month at your Internet Data center (IDC) location.

 

Database Administrator

 

The DBA facilities your routine DBA activities for managing and maintaining databases. At the same time, the DBA participates in developing recommendations for data modeling, database performance, upgrades, patches, and enhancements that will aid in sustaining and improving the continued reliability of your mission-critical systems.  With Platinum Support, the DBA is available to you for up to 50 hours of support per month at your IDC location.

 

Leveraging Your Resources – Build Your Success

 

Once you have your team in place, you can leverage their knowledge of your systems and equipment to plan ahead for better performance and maximum uptime. Your team will also help you maintain your strong support relationships throughout Exodus by implementing a specific set of instructions for the Exodus Network Control Center (NCC)to use when working with you or your internal contacts.

 

Platinum Support engineers can also provide routine engineering review and monitoring--with team status meeting as needed--to identify methods for enhancing the systems your already have in place. Your contracted Platinum Support engineers(s) will prepare a quarterly summary and analysis of your site as required. And your CSM and Platinum Support engineer can further assist your in developing goals and objectives for successive quarters.

 

Platinum Support Availability

 

Because Platinum Support is literally the highest level of support service you can receive fro Exodus, your contracted team will always be on-call to support you: any time of the day or night, seven days a week, with a thirty (30) minute response time for a returned call by your CSM or a Platinum Support engineer. And, to extend your selected primary specialized engineer (NE/SA or DBA) with a qualified secondary engineer who may also respond to calls if necessary. Our goal is to ensure that you have prompt, expert support service resources available to you when you need them.

8.0       Security Services

As the risks associated with managing Web site information and conducting online transactions increase, so do the concerns for securing added business protection.

Exodus helps you minimize your online security risk with comprehensive security solutions that enable your business to perform accurate, meaningful, and timely online transactions, while safeguarding both the performance of your operations—and the value of your brand.

8.1        Security Service Pack

The Security Service Pack™ is designed to meet evolving security requirements for your mission-critical Internet operations. These comprehensive packages provide a framework for addressing evolving security concerns, while allowing businesses to choose the solution appropriate to their needs:

Security Service Pack Basic - Site Assessment
Provides an independent, ongoing assessment of the site security posture.
Package includes:

Security Service Pack Enhanced - Site Lockdown
Focuses on hardening a site and its perimeter, and establishing a foundation for responding to security incidents.
Package includes:

Security Service Pack Pro - Site Shield
Offers site assessment, hardening, and customized management for the highest level of security assurances.
Package includes:

8.2        Intrusion Detection

Securing your Internet Operations does not always prevent the most persistent attacks from getting through. Exodus Communications offers that same kind of persistence from within your network using Internet Security Systems (ISS) Real Secure intrusion detection software to recognize and correct attempted attacks before your systems are compromised. With 24 x 7 monitoring services, Exodus is always on guard to guarantee your business the highest levels of security and availability.

Customer Escalation

Exodus administrators will notify customers of any critical conditions that occur during the event management process.

Exodus security engineering staff will attempt to stop destructive attacks when other security managed services are in effect.

Response Time

8.3        Vulnerability Analysis

Ongoing analysis of your network's vulnerability will allow you to take strengthening measures as early as possible, potentially reducing the risk of future attacks. With this service, our engineers set up and manage the Internet Security Systems (ISS) Scanner vulnerability software to deliberately find weaknesses in the network—before these weaknesses are discovered by someone else.

Customer Escalation

Exodus administrators will notify customers of any critical conditions that occur during the event management process.

8.4        Firewall Services

A site without adequate protection can quickly become compromised by intruders intent on obtaining proprietary information or inflicting electronic vandalism. Although firewall technology is today the standard for protecting perimeter access to your Internet site, without aggressive management and concise configuration your company cannot benefit from its full potential. Exodus Communications offers state-of-the-art security management and firewall technology to ensure your Internet site the highest level of protection 24 x 7.

We will work with you to develop and define your firewall security policy. We will then customize, install, and manage the product that has been chosen to be architecturally appropriate to the way you run your business.

Internet Service Solutions

With our Managed Firewall Service, your Internet operations will gain the proprietary protection of our elite fail-over firewall configuration. The Exodus fail-over firewall configuration is synchronized with your current configuration to detect failure and act as a dedicated secondary support system in the event of primary firewall failure.

Customer Escalation

Exodus administrators will notify customers of any critical conditions that occur during the event management process.

Exodus security engineering staff will attempt to stop destructive attacks when other managed security services are in effect.

Response Time

9.0       Exodus 1999 Annual Report

The Exodus 1999 Annual Report is available at http://www.exodus.net/annual_report99/introduction.html

Attached are Exodus financial and editorial annual reports for 1999.