V. Proposed Registry Services
C25. Describe each Registry Service (as defined in subsection 1.16 of the
model .org Registry Agreement) that you propose to provide for a fee. For an
example of a description of this type, see http://www.icann.org/tlds/agreements/name/registry-agmt-appc-1-03jul01.htm.
Diversitas will provide the following Registry Services on a fee-basis. The
Registry Services are organized into two categories. Class A services are
associated with normal second-level domain name registration services. Class B
services are enhanced registry services per the .org registry agreement that are
optional offerings for registrars.
Class A Services: Second-level Domain Name Registration Services
Diversitas will offer second-level .org domain name registration services to
registrars in the same way they are offered today. All domain-name
registrations, and the related data received, must be made pursuant to the
requirements of the Registry Registrar Agreement (RRA). Among other things, the
RRA requires a registration agreement between the registrar and the registrant
that spells out the terms of the registration.
In general, domain name registrations in the .org TLD will be made on a
first-come, first-served basis. Exceptions include the dispute resolution
process. The initial term of domain name registrations in the .org gTLD will be
from one to ten years, in one-year increments. Domain name registrations may be
renewed prior to their expiration in one-year increments provided that the
expiration date of a domain-name registration can never be more than ten years
in the future. A renewal that would set the expiration date further than ten
years in the future will lead to the expiration date being set to ten years in
the future. Any remaining time will be forfeited.
Class B Services: Enhanced Registry Services
The following enhanced services will be offered. These services are intended
to provide benefits that are supplemental to Class A services described above
and may be made available to registrants at the discretion of accredited
- Bulk Zone File Access
In addition to the Registry Services mentioned in the preceding sections of
this document, Diversitas would provide a Bulk Zone File Access Program that
would enable Registrars and other interested parties to obtain bulk access to
the .org zone files. In making this resource available, it is Diversitas' goal
to a) reduce the load placed on nameservers by data-mining programs that are
often used to accelerate domain name availability checking and b) provide the
complete database in a consistent format that enables compilation of industry
statistics as well as facilitate services such as alternative name suggestion.
- Bulk Zone File Access will be provided to requesting parties on a
- The subscription intervals on which Bulk Zone File Access will be made
available are monthly, weekly or daily.
Class C Services: Other Services
- Wait Listing Service
If ICANN approves an amendment to Appendix G of the .com and .net registry
agreements to add pricing for the VGRS proposed Wait Listing Service (WLS),
Diversitas will provide the WLS offering for the .org TLD in the same way it is
provided for .com and .net by VGRS. These WLS subscriptions would be accepted on
a first-come first-served basis as follows:
- The WLS system will acquire a given domain name on behalf of a WLS subscriber
if that domain name is deleted for any reason.
- This transaction to acquire the specified name occurs in fractions of a
second, and will be accompanied by an outbound e-mail to the subscriber
notifying them of the successful registration.
- Only one WLS subscription may exist on a given .org domain name at any time.
- Each subscription under the WLS will have a term limited to one-year. There
are no grace periods for WLS.
- If ICANN implements a redemption grace period for deleted names, such a period
will be incorporated into the .org WLS offering.
- The domain names, specified in each WLS subscription, may be exchanged for
another domain name up to a maximum of five times over the life of the
- After the .org domain name underlying an active WLS subscription has been
deleted, the name will be automatically re-registered through an
ICANN-accredited registrar pre-selected by the registrant at the time that the
WLS subscription was placed.
Unlike the Class A and Class B services described above, the following
services would not require any linkage to the .org registry database. Like Class
B services, these would be optional for registrars. They are indicative of the
other services that Diversitas will consider to offer to benefit .org
- Site Authentication - "Seal Program"
Diversitas intends to provide Authentication services similar to those
deployed for the .pro TLD. However, these services will be adapted for use with
.org URLs so that Internet consumers may place a higher degree of confidence in
the authenticity of the not-for-profit organizations being represented to them
on the Web. Sites that are authenticated will receive a time-stamped seal image
that is to be affixed to the registrant's web site, where its URL ends in .org.
This service will provide many registrants of .org domain names with the
opportunity to display a certifying credential that distinguishes them uniquely
as not-for-profits entities, while simultaneously allowing .org to remain an
- Consumer Authentication Service
One of VeriSign's newest products is the Consumer Authentication Service that
confirms the identity of an individual or organization. Diversitas will explore
with VeriSign the advantage of using this product over that of developing
alternate or additional site verification products.
- Search Engine Submission
This service improves the chances of not-for-profit organizations and their
causes to be discovered by Internet users. A VeriSign service, known as
SubmitWizard, will submit a web site to more than 190 leading search engines and
directories and give sites the best chance to appear in search results ranking.
Features include the META tag Generator, Monthly Automatic Resubmission, Uptime
Monitoring, Link Popularity Reports and Web Site Optimization.
- DNS Hosting with Back-up E-mail
As its name implies, this VeriSign designed service provides an outsourced
solution for basic DNS management and a disaster recovery process for an
registrant's primary e-mail server.
- E-mail Back-up provides email store and forward capabilities by creating an
additional DNS MX record and designating the record as the e-mail back-up
- When the registrant enrolls in this service, the UIA Team will automatically
add its back-up mail server as an MX record for the registrant's domain.
- "MX" (Mail Exchanger) records are used to specify what server on the
Internet is running e-mail software and is configured to handle e-mail for the
- Whenever the primary mail server is unavailable, this service will store
incoming mail on a back-up mail server.
- While accepting e-mail for the primary server, the e-mail back-up server
periodically checks to see if the primary server is back online.
- The back-up server will attempt to redeliver e-mail to the registrant's
primary mail server for 10 days before returning it to the sender as
undeliverable. The total storage available is 50mb per domain name, and the
maximum message size is 10mb.
- Once the primary server is back online, the Back-up E-mail service forwards
the e-mail to the primary e-mail server, and recipients can retrieve their
- Back-up E-mail service requires that the DNS be hosted with VeriSign for the
domain name for which Back-up E-mail service is provided.
- DNS Hosting with Web Forwarding
This VeriSign service provides the ability for a not-for-profit entity to
redirect their .org URL to one or multiple existing URLs with or without
cloaking. Cloaking is a special kind of web forwarding that permits the .org URL
to remain displayed within the visitor's address bar browser while displaying
the contents of another URL, providing visitors with a seamless experience.
- When the web forwarding system receives a request to forward other URLs to the
not-for-profit organization's .URL , it creates a "A" hidden record
that points to the destination URL.
- Additionally, if cloaking is enabled, not only does the system redirect the
visitor to the URL of your choosing, but also provides an invisible frame in
order to hide the destination URL.
- Web forwarding service requires that the DNS be hosted with VeriSign for the
domain name for which the web forwarding service is provided.
C26. State the maximum price you propose for each Registry Service identified
in item C25.
Figure C26-1 lists a variety of Registry Services. The prices shown for those
in the top section (marked *** and described in Section C27) are the maximum
wholesale prices that registrars will be charged. The prices shown for services
in the bottom section for various reasons cannot be fixed at this time and are
indicative of the prices that will be charged. All prices are in $US.
||Term of Service
|Core Registry Services (+whois)
||1 - 10 years
|Internationalised Domain Names
||Same as Core Registry Services
|Wait Listing Service
|Pricing to match WLS for .com and .net
|Bulk Zone File Access Program
|Site Authentication "Seal Program"
|| Per domain
|| Per domain
||Search Engine Submission
Site Submit STD
Site Submit PRO
|| Per URL
|| Per URL
1 - 1,000 zones
1,000 - 10,000+
| (99% up-time service level)
|| Per zone
|| Per zone
Hosting & Web Forwarding
1 - 1,000 zones
1,000 - 10,000+ zones
| (99% up-time service level)
|| Per zone
Figure C26-1: Maximum Pricing of Services
Plans for Additional Registry Services to Benefit .org
In addition to the enhanced services cited in the preceding section, Diversitas
plans to persist with innovation and continually expand the scope of available
services in order to adapt to the changing needs of the not-for-profit
community. The following services are an example of the potential offerings that
Diversitas is considering introducing.
Online Fundraising Tools
In recognition of the fund-raising challenges shouldered by most members of the
not-for-profit community, UIA intends to consider providing tools that enable
them to quickly and easily conduct fund-raising activities on the web. These
tools will assist them in addressing issues such as creating a web site,
accepting fees and donations via online credit card transactions, creating and
managing mail campaigns, and building contact databases of donor information.
In addition to the web presence that most members of the not-for-profit
community are likely to establish using their .org registration, Diversitas
would provide Listing Services Online/Offline Directories. Since the global
footprint of the not-for-profit world extends into countries where Internet
penetration is still low, these listing services will play a vital role in the
ability for some organizations to build an identity and a public awareness for
C27. Describe each Registry Service (as defined in subsection 1.16 of the
model .org Registry Agreement) that you propose to provide without charging a
Internationalised Domain Names ( IDNs) Testbed Verification
IDNs are domain names represented by native language characters, with an ASCII
suffix, such as .org.
Diversitas will continue to offer the VGRS initiated IDN testbed that is
available to current .org registrars and registrants. In order to process
registrations of IDN.org domain names (as with IDNs for .com and .net),
registrars must be become certified and operational under the Shared
Registration System (SRS). Registrars with an operational internationalised
domain name client must complete a technical evaluation to verify correct
internationalised domain name processing for the test bed. Upon successful
completion of the evaluation, the registrar will be certified as an
internationalised domain name registrar.
Monthly Bulk Zone File Access
Bulk Zone File Access (as described in Section C25) will have subscriptions
available on a monthly access basis at no charge.
Real-Time Updates for Whois
The UIA Team will provide the .org TLD with real-time dynamic Whois updates as a
result of VGRS's deployment of its new ATLAS platform. This capability is an
enhancement to VGRS's Whois system. The real-time dynamic DNS updates are
described in greater detail in Section C17.8.
Customer Service Organization
Diversitas will provide first-level customer service for registrars.. The
customer service unit will be staffed 7x24. This coverage is essential to handle
the variety of registrar issues that may surface in support of the .org TLD.
These issues normally focus on connectivity problems, registration problems,
reporting problems, domain name or nameserver maintenance, and finally, billing
issues. Onsite coverage allows the support team to escalate issues immediately
on behalf of the registrars.
The support provided by the customer service unit is described in detail in
Section 17.11. A summary of these services and capabilities follow:
- Language support includes Language Line
services for all telephone and language document translations and a
free online translation tool on AltaVista to interpret any foreign
- Support for not only the ASCII domain name
registrars but also the IDN test-bed registrars for the .org TLD.
- Ability to provide telephone, e-mail and
- Customer Relationship Management (CRM) Tool
provides CSRs and registrars with web-based domain name and nameserver
maintenance and account management.
- Registrar surveys will be conducted twice a year to allow UIA to review
feedback from registrars regarding escalation, suggestions, ramp-up or finance
Real-Time Updates for DNS
The UIA Team will provide the .org TLD with real-time dynamic DNS updates as a
result of deployment of its new ATLAS platform. This capability is an
enhancement to the existing and reliable, robust and secure zone file generation
process. The real-time dynamic DNS updates are described in greater detail in
Service Levels (Availability and Performance)
As the proposed provider of back-end registration services for
the UIA .org Registry, VGRS currently has contractual service levels in place
for the provisioning function of the .org registry that are identical to those
contained in the SLA referenced in the RFP, and would not propose any
modification to these service levels. The UIA Team has a demonstrated history of
exceeding those service levels. In 2001, the .org registry operated at a
combined 99.63% availability (including both planned and unplanned outages). For
unplanned outages, it operated at 99.99% availability. Thus far in 2002, it has
operated at a combined availability of 99.5%, and for unplanned outages 99.995%.
These registry database availability statistics are detailed in Figure C28-1.
Figure C28-1: .Org Registry Database Availability
The current .org registry is capable of handling more than 2,000 transactions
per second. Indeed, with the current high transaction volumes associated with
desirable domain registrations reentering the market, anything less than several
hundred transactions per second is nowhere near acceptable and would not enable
the .org registry to meet minimum service levels.
Although the current SLAs require three-second and five-second response times
for CHECK and ADD commands, respectively, the current .org registry must
significantly exceed these levels in order to process the current transaction
load. Figure C28-2 shows the actual historical response times achieved by the
existing .org registry. The .org registry database is continually being tuned to
improve response times.
Figure C28-1: VGRS SRS Response Times
All SRS service levels included at the reference URL are currently being
captured, tracked and reported by the .org registry and would continue in
support of the UIA .org Registry.
As previously noted in Section C17.10, DNS services are the most critical
services a registry operator must provide. DNS service levels are currently
tracked differently from what is noted in Appendix A, Section 2.1 of the
referenced URL; however, UIA has no issue with implementing and/or supporting
the necessary tools in order to track DNS service as requested within 120 days
of contract award. Because of a global constellation of 13 nameserver sites
(each with multiple servers behind a load balancer), and because each of these
sites is capable of handling tens of thousands of transactions per second, DNS
server availability has never been the root cause of any DNS disruptions. DNS
server sites are continuously subject to disruptions due to network problems
with Internet providers. The important question is whether resolution is
impacted. The quality and integrity of the .org zone file is carefully tracked.
It achieved a reliability rate of 99.9999995% in 2001, and 100% thus far in
Whois service is currently provided by servers located in two separate data
center facilities and has a reliability rate of at least that of the SRS.
Generally, Whois availability is greater than the SRS because not all planned
outages require a corresponding Whois outage.
A proposed performance specification, based on the example provided by ICANN
in the referenced URL, is included as Appendix C of this document. Many of these
mechanisms are already in place. For those that aren't, UIA would implement
these reporting and metrics within 120 days of the contract award.
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