C28. Describe the technical performance (including quality-of-service commitments) you propose to make. See http://www.icann.org/tlds/agreements/name/registry-agmt-appd-29jun01.htm
for an example. The successor operator will be expected to meet the Cross-Network Nameserver Performance Requirements set forth in section 2.1 of the document at the above URL.

System reliability of the Unity Registry registry operation is guaranteed through the use of clustered, load balanced solutions, redundant network structure, and constant system performance monitoring to ensure maximum system reliability and quality of service is maintained and that all required SLAs are constantly being met.

Full details of this provision can be found in Section C17.13.

Service availability commitments are given in the following table. We define service ability as:

Service Availability % = {[(TT - PO) - UO] / (TT - PO)}*100

where

TT = Total Time in the service level measurement period (#days*24 hours*60 minutes)

PO = Planned Outage minutes (sum of (i) planned outages and (ii) extended planned outages during the service level measurement period)

UO = Unplanned Outage minutes (difference between the total number of minutes of unavailability during the service level measurement period minus PO).

Unity Registry will ensure the update frequencies are:

Name Server = 15 minutes for 95%

WhoIs = 15 minutes for 95%.

Except in the case of nameserver performance requirements, Unity Registry will perform monitoring from internally located systems as a means to verify that the availability and performance measurements of this document are being met.

Details of measurement and monitoring are found in full in Section 17. Specific tools will be developed to measure each item.

Unity Registry will meet cross-network nameserver performance requirements, recognising that nameserver round-trip time and packet loss from the Internet are important elements of the quality of service provided by the Registry Operator. We expect to agree the requirement with ICANN in drawing up the Registry Agreement and for that requirement to form part of that agreement.

SLA PENALTIES

Unity Registry will make provision in its agreements with registrars for penalty payments to be made should system performance fall below agreed standards.

Timeframes for notice

Penalties are calculated monthly, the maximum penalty payable in any one period (month) shall not exceed $30,000, in the case where penalties to be paid are in excess of maximum amounts payable per registrar will be converted to percentages of total penalty, and then registrars will be paid the relevant percentage of the maximum penalty.

Penalty 1 - (P1)

Each registrar will be entitled to the following

C = ar/m x svt x cp

Where

C = amount of credit given to Registrars

ar/m = average registrations per min for the registrar, over the last three months, registrations are defined as new domains, and renewals, this value is calculated using the below formula

ar/m = no registrations and renewals in last three months
/total service availability time in last three months in mins

svt = service violation time, this is the time in mins over the allowable time for the service to be unavailable.

cp = current price

e.g. Registry service where available in a month containing 31 days for a total time of 44485mins

mins in month = 31x24x60 = 44640mins

planned outage for month = 89mins

actual possible up time for month = 44640 - 89 = 44551mins

actual required up time (99.9%) = 44551x0.999 = 44506.5mins

recorded up time = 44485mins

svt = 44506.5-44485= 21.5mins

A registrar who has average registrations a min value of 0.5 would be entitled to

0.5x21.5x5 = 53.75

$53.75 credit back to their account.

Penalty 2 - (P2)

Each registrar will be entitled to the following

C = ar/m x svt x cp x 0.5

Where

C = amount of credit given to Registrars

ar/m = average registrations per min for the registrar, over the last three months, registrations are defined as new domains, and renewals, this value is calculated using the below formula

ar/m = no registrations and renewals in last three months
/total service availability time in last three months in mins

svt = service violation time, this is the time in mins over the allowable time for the service to be unavailable.

cp = current price

see P1 above for an example

Penalty 3 - (P3)

Each registrar will be entitled to the following

C = ar/m x svt x cp x 0.25

Where

C = amount of credit given to Registrars

ar/m = average registrations per min for the registrar, over the last three months, registrations are defined as new domains, and renewals, this value is calculated using the below formula

ar/m = no registrations and renewals in last three months
/total service availability time in last three months in mins

svt = service violation time, this is the time in mins over the allowable time for the service to be unavailable.

cp = current price

see P1 above for an example

Penalty 4 - (P4)

Each registrar will be entitled to the following

C = ar/mth x svp x cp

Where

C = amount of credit given to registrars

ar/mth= average registrations per min for the registrar, over the last three months, registrations are defined as new domains, and renewals, this value is calculated using the below formula

ar/mth= no registrations and renewals in last three months/3

svp = % of service not within allowable response time - allowed slow response % or 30 which ever is lower expressed as a decimal.

cp = current price

eg. Registry service was responding slowly outside of the SLA for a total time of 2000mins throughout the current month which has a recorded up time of 44600mins

recorded up time for month = 44600mins

responding slowly for = 2000mins

responding slowly for % = 2000/44600x100 = 4.5%

svp = 4.5-3 = 1.5%

A registrar who has average registrations a month value of 500 would be entitled to

500x0.015x5 = 37.50

$37.50 credit back to there account.

Penalty 5 - (P5)

Each registrar will be entitled to the following

C = ar/mth x svp x cp x 0.5

Where

C = amount of credit given to registrars

ar/mth= average registrations per min for the registrar, over the last three months, registrations are defined as new domains, and renewals, this value is calculated using the below formula

ar/mth= no registrations and renewals in last three months/3

svp = % of service not within allowable response time - allowed slow response % or 30 which ever is lower expressed as a decimal.

cp = current price

(See penalty 4 above for eg)

Penalty 6 - (P6)

This is a fixed penalty of $500 per occurrence to be divided equally amongst registrars.

Unity Registry expects to enter into detailed discussion with ICANN about the technical performance commitments and as part of the process of drawing up the Registry Agreement.