Supplemental Question #14 to Nine Applicants

Supplemental Question #14 to Nine Applicants

Supplemental Question No. 14:
(posed to all applicants on 12 September for response by 14 September 2002)

With respect to each registry operation listed with you as Applicant in the first table in Supplemental Question #10, please provide specifics regarding actual technical performance (including quality of service) by filling in the table below for the most recent five monthly periods for which data is available. Use "d/n/a" to indicate that a requested element of data is not available for the period covered by the table. Where alternative units of measure are shown below, delete the one that you are not using from the table you provide in response.

MONTHLY ACTUAL TECHNICAL PERFORMANCE
(INCLUDING SERVICE LEVELS)

Responses to Supplemental Question No. 14:

The DotOrg Foundation
The Global Name Registry, Limited
The Internet Society (ISOC)
NeuStar, Inc.
The .Org Foundation
Organic Names Ltd.
Register ORGanization, Inc.
SWITCH Swiss Academic and Research Network
Union of International Associations
Unity Registry

The DotOrg Foundation

Month/year covered by this data: 04/2002 – 09/2002 TLD/SLD covered by this data: AG, SC, EC Registry Operator: Registry Advantage
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	38
DNS update interval	minutes (avg.) or a% < b minutes	2 (see note 1)
SRS service availability	percentage uptime	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	d/n/a (see note 2)
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	d/n/a (see note 2)
Actual SRS service outage (planned outages)	minutes	42
Actual SRS service outage (extended planned outages)	minutes	0
Whois service availability	percentage uptime	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	13
Whois update interval	minutes (avg.) or a% < b minutes	2
Actual Whois service outage (planned outages)	minutes	0

Notes to DotOrg Foundation Response:

Note 1: As noted in our application, we run a proprietary DNS installation, which is updated in near real-time. The DNS statistics in the above table relate to our proprietary DNS. We also run a parallel BIND DNS constellation, which is updated on a batch basis, with an update interval of 120 minutes.

Note 2: Currently, aggregate SRS command performance is tracked and averages to 58 milliseconds per command, combining reads and writes. Individual command performance tracking is only done as a follow up to a reported SLA breach, which we have never had.

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The Global Name Registry, Limited

Month/year covered by this data: 2002 (particular periods have been specified below for each measure where this has been necessary) TLD/SLD covered by this data: .name Registry Operator: The Global Name Registry, Limited
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100% since Jan 2002
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	0.400 ms (400 microseconds)
DNS update interval	minutes (avg.) or a% < b minutes	95% < 15 seconds for stealth primary server Currently 8 hours for entire DNS constellation (2)
SRS service availability	percentage uptime	99.61% since launch
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	locally measured: 41 ms (avg) remotely measured: 359 ms (avg) 97% < 400 ms
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	45.20 ms (avg)
Actual SRS service outage (planned outages)	minutes	276 minutes since launch 26 June
Actual SRS service outage (extended planned outages)	minutes	0 minutes
Whois service availability	percentage uptime	100% since Jan 2002 (in spite of KPNQwest demise)
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	locally measured: 1.04 ms (avg) 95% < 1.1 ms outside local network 95% < 50.3 ms for complete query
Whois update interval	minutes (avg.) or a% < b minutes	Currently 5 minutes (avg), 100% < 5 minutes (1)
Actual Whois service outage (planned outages)	minutes	0 (zero)

Notes to GNR Response:

1. Whois is currently updated in batches of 5 minutes, rather than in near-real time. Therefore, 100% of updates are performed within a fixed interval, rather than 95% < 15 seconds, as we expect once this last staging variable is removed. During this 5 minute period, all updates are extensively validated and scrubbed for consistency and accuracy. This data scrubbing window is part of Global Name Registry staging strategy for moving to near-real time operations and to ensure the highest possible stability and safety in the start-up period of .name.

This "artificial" 5 minute validation stage will be moved down to near-real time shortly.

2. The zonefile of the stealth primary (master) DNS server is updated in near real time and has an update interval of 95% < 15 seconds. However, the worldwide slave servers are currently updated in batches (8 hours, rather than near-real time). During the 8 hour period, the zone file is extensively validated and scrubbed for consistency and accuracy, also manually, to ensure the highest possible safety of this most vital part of the registry operation. This data scrubbing window is part of Global Name Registry strategy for moving to near-real time operations and to ensure the highest possible stability and safety in the start-up period of .name.

This "artificial" 8 hour validation stage will be moved down to near-real time shortly.

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The Internet Society (ISOC)

Month/year covered by this data: April-August 2002 TLD/SLD covered by this data: .info Registry Operator: Afilias/Liberty
Service Attribute	Unit of Measure	Measured Value
		April 2002	May 2002	June 2002	July 20022	August 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	56 milliseconds1	60 milliseconds1	103 milliseconds1	158 milliseconds1	70 milliseconds3
DNS update interval	minutes (avg.) or a% < b minutes	100%< 5 minutes	100%< 5 minutes	100%< 5 minutes	100%< 5 minutes	100%< 5 minutes
SRS service availability	percentage uptime	100%	99.66%	100%	100%	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	234 milliseconds	264 milliseconds	261 milliseconds	276 milliseconds	270 milliseconds
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	561 milliseconds	686 milliseconds	737 milliseconds	747 milliseconds	737 milliseconds
Actual SRS service outage (planned outages)	minutes	480 minutes	none	none	none	150 minutes
Actual SRS service outage (extended planned outages)	minutes	none	none	none	570 minutes	none
Whois service availability	percentage uptime	100%	99.66%	100%	100%	99.87%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	100%<200 milliseconds	100%<200 milliseconds	100%<200 milliseconds	100%<200 milliseconds	100%<200 milliseconds
Whois update interval	minutes (avg.) or a% < b minutes	100%<5 minutes	100%<5 minutes	100%<5 minutes	100%<5 minutes	100%<5 minutes
Actual Whois service outage (planned outages)	minutes	none	none	none	none	none

 

Month/year covered by this data: April-August 2002 TLD/SLD covered by this data: .vc Registry Operator: Afilias/Liberty
Service Attribute	Unit of Measure	Measured Value
		April 2002 (.vc not operational)	May 2002 (.vc not operational)	June 2002 (.vc not operational)	July 2002 (.vc in start-up period)	August 2002 (.vc in start-up period)
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	d/n/a	d/n/a	d/n/a	d/n/a	d/n/a
DNS update interval	minutes (avg.) or a% < b minutes	no regular updates	no regular updates	no regular updates	60 minutes	60 minutes
SRS service availability	percentage uptime	not in operation	not in operation	not in operation	100%	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	not in operation	not in operation	not in operation	d/n/a	d/n/a
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	not in operation	not in operation	not in operation	d/n/a	d/n/a
Actual SRS service outage (planned outages)	minutes	not in operation	not in operation	not in operation	none	none
Actual SRS service outage (extended planned outages)	minutes	not in operation	not in operation	not in operation	none	none
Whois service availability	percentage uptime	not in operation	not in operation	not in operation	100%	99.87%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	not in operation	not in operation	not in operation	d/n/a	d/n/a
Whois update interval	minutes (avg.) or a% < b minutes	not in operation	not in operation	not in operation	100%<5 minutes	100%<5 minutes
Actual Whois service outage (planned outages)	minutes	not in operation	not in operation	not in operation	none	none

Note to ISOC Response:

1. This was remotely measured for this month.

2. Deviation for this month attributed to Land Rush 2.

3. Deviation attributed to change of DNS operator to UltraDNS.

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NeuStar, Inc.

Month/year covered by this data: April-August 2002 TLD/SLD covered by this data: .biz Registry Operator: NeuStar
Service Attribute	Unit of Measure	Measured Value
		April 2002	May 2002	June 2002	July 2002	August 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	100.0000000% < 1500ms	100.0000000% < 1500ms	100.0000000% < 1500ms	99.9999981%< 1500ms	99.9999996% < 1500ms
DNS update interval	minutes (avg.) or a% < b minutes	230.85 min (Avg)1	38.87 min (Avg)2	5.21 min (Avg)	4.78 min (Avg)	4.91 min (Avg)
SRS service availability	percentage uptime	99.72%	98.76%	100%	100%	99.98%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	99.96741% < 1500ms	99.79037% < 1500ms	99.89933% <=1500ms	99.99913% < 1500ms	99.99988% < 1500ms
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	99.86608 % < 3000 ms	99.97362% < 3000ms	99.92385% <=3000ms	99.97791% < 3000ms	99.95931% < 3000ms
Actual SRS service outage (planned outages)	minutes	60 min	60 min	240 min	0 min	0 min
Actual SRS service outage (extended planned outages)	minutes	0	0 min	0 min	0 min	0 min
Whois service availability	percentage uptime	100%	100%	100%	98.27%	99.82%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	99.925731% < 1500 ms	99.910449% < 1500ms	99.948933% <  1500ms	99.993789% < 1500ms	99.999193% < 1500ms
Whois update interval	minutes (avg.) or a% < b minutes	360 min (Avg)3	360 min (Avg)3	22.5 min (Avg)	8.03 min (Avg)	5.32 min (Avg)
Actual Whois service outage (planned outages)	minutes	0 min	0 min	0 min	0 min	0 min

 

Month/year covered by this data: April-August 2002 TLD/SLD covered by this data: .us Registry Operator: NeuStar
Service Attribute	Unit of Measure	Measured Value
		April 2002	May 2002	June 2002	July 2002	August 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	100.0000000% < 1500ms	100.0000000% < 1500ms	100.0000000% < 1500ms	99.9999981% < 1500ms	99.9999996% < 1500ms
DNS update interval	minutes (avg.) or a% < b minutes	30.82 min (Avg)1	38.87 min (Avg)2	5.01 min (Avg)	5.58 (Avg)	5.71 min (Avg)
SRS service availability	percentage uptime	100%	99.67%	99.87%	100%	99.98%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	99.90857% <1500ms4	99.97049% < 1500ms	99.99977% < 1500ms	99.99928% < 1500ms	99.99993% < 1500ms
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	99.61675% <3000ms4	99.98031% < 3000ms	99.99482% < 3000ms	99.99453% < 3000ms	99.99509% < 3000ms
Actual SRS service outage (planned outages)	minutes	0 min	60 min	240 min	0	0 min
Actual SRS service outage (extended planned outages)	minutes	0 min	0 min	0 min	0	0 min
Whois service availability	percentage uptime	100%	100%	100%	98.27%	99.82%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	99.943027% < 1500ms	99.993406% < 1500ms	99.995016% < 1500ms	99.999385% < 1500ms	99.999023% < 1500ms
Whois update interval	minutes (avg.) or a% < b minutes	360 min (Avg)3	360 min (Avg)3	22.05 min (Avg)	7.54 min (Avg)	4.82 min (Avg)
Actual Whois service outage (planned outages)	minutes	0 min	0 min	0 min	0	0 min

Notes to NeuStar Response:

1. Reflects batch DNS updates through April 27th and dynamic updates thereafter.

2. Reflects 2 days of batch DNS updates.

3. Reflects batch Whois updates.

4. Includes load generated by 93,799 domain name registrations in first 6 hours of .us launch.

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The .Org Foundation

Though not asked this question [Comment by ICANN: the question was posed to the nine applicants that are relying upon DNS registry experience], but since The .Org Foundation’s registry service provider has actual production technical performance data for the following service areas (DNS, SRS and Whois), please allow us to respond. To clarify, the SRS experience is with Verisign’s actual RRP implementation (not an EPP SRS), and is in a production environment with over 1 million names registered with over 690,000 SLD names in its DNS and with over 2 million host records (most SLD names have more than 1 sub-domain), while its nameservers performs 50-100 million DNS lookups per day on average, with a per-day capacity of 300 million. Please see section C28 of our proposal where most of this data is documented including “response times with eNom's current production reseller API [eNom’s SRS system] that serves more than 2,000 resellers” are listed.

Additionally, Ciber, Inc., an independent third party, has verified that the proposed registry service provider has implemented and is running SRS server code that exactly matches Verisign’s implementation of the registry-registrar protocol (RRP). The Ciber, Inc. verification letter was posted on the ICANN public forum website: http://forum.icann.org/cgi-bin/rpgmessage.cgi?org;3D61C158000001FB.

Month/year covered by this data: 30 Days ending Sept 12 2002 TLD/SLD covered by this data: N/A. Operating a TLD or SLD registry is not necessary in order to have extensive production experience in these service areas (DNS, SRS and Whois). Registry Operator: N/A (eNom is the operator, but is not a registry for a TLD)
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	5 milliseconds avg.
DNS update interval	minutes (avg.) or a% < b minutes	0.08 minutes avg.
SRS service availability	percentage uptime	99.9%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	See note 1 below
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	100% < 3000 milliseconds
Actual SRS service outage (planned outages)	minutes	No planned outages
Actual SRS service outage (extended planned outages)	minutes	None
Whois service availability	percentage uptime	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	100% < 400 milliseconds
Whois update interval	minutes (avg.) or a% < b minutes	0.1 minutes avg.
Actual Whois service outage (planned outages)	minutes	No planned (or unplanned) outages

Note to .org Foundation Response:

Note 1: From Section C28 "All the commands that operate solely on eNom's database (which is what the SRS' RRP/EPP commands would do) execute much faster than 3 seconds, and worst case take no longer than 3 seconds. eNom logs timing information only for API [SRS] calls that modify data, timing of commands such as the check command is not logged."

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Organic Names Ltd.

Month/year covered by this data: March-July 2002 TLD/SLD covered by this data: .uk Registry Operator: Nominet UK Ltd
Service Attribute	Unit of Measure	Measured Value
		March 2002	April 2002	May 2002	June 2002	July 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)
DNS update interval	minutes (avg.) or a% < b minutes	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)
SRS service availability	percentage uptime	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.	DNA - Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet systems have no obvious parallel to this operation.
Actual SRS service outage (planned outages)	minutes	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.
Actual SRS service outage (extended planned outages)	minutes	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.	Nominet does not operate SRS, but allows members to run their own SRS systems (see Note 2). Nominet has had no service unavailability between Mar 02 and Jul 02 in its registration system.
Whois service availability	percentage uptime	100%	100%	100%	100%	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)
Whois update interval	minutes (avg.) or a% < b minutes	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)	DNA (see Note 1)
Actual Whois service outage (planned outages)	minutes	0 minutes	0 minutes	0 minutes	0 minutes	120 minutes

 

Month/year covered by this data: March-July 2002 TLD/SLD covered by this data: BR.COM / CN.COM / DE.COM / EU.COM / GB.COM / GB.NET / HU.COM / NO.COM / QC.COM / RU.COM / SA.COM / SE.COM / SE. NET / UK.COM / UK.NET / US.COM / UY.COM / ZA.COM Registry Operator: Centralnic Ltd
Service Attribute	Unit of Measure	Measured Value
		March 2002	April 2002	May 2002	June 2002	July 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	3ms average	3ms average	3ms average	5ms average	5ms average
DNS update interval	minutes (avg.) or a% < b minutes	12 minutes average	14 minutes average	10 minutes average	15 minutes average	15 minutes average
SRS service availability	percentage uptime	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	100% (from service introduction on 25th May 2002)	100%	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. At this time CentralNic did not have any obvious parallel to this operation.	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. At this time CentralNic did not have any obvious parallel to this operation.	200ms	220ms	320ms
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. At this time CentralNic did not have any obvious parallel to this operation.	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. At this time CentralNic did not have any obvious parallel to this operation.	350ms	380ms	420ms
Actual SRS service outage (planned outages)	minutes	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	0 minutes	0 minutes	0 minutes
Actual SRS service outage (extended planned outages)	minutes	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	DNA – an SRS system was introduced to CentralNic’s systems in late May 2002. CentralNic has had no service unavailability between Mar 02 and Jul 02 in its registration system.	0 minutes	0 minutes	0 minutes
Whois service availability	percentage uptime	99.90%	100%	100%	100%	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	500ms average	450ms average	500ms average	500ms average	500ms average
Whois update interval	minutes (avg.) or a% < b minutes	0 minutes – Whois data is live.	0 minutes – Whois data is live.	0 minutes – Whois data is live.	0 minutes – Whois data is live.	0 minutes – Whois data is live.
Actual Whois service outage (planned outages)	minutes	15 minutes.	0 minutes.	0 minutes.	0 minutes.	0 minutes.

Note to Organic Names Response:

Note 1: As described in Exhibit I of our proposal, Nominet is not a party to the Organic Names application. Those Organic Names' principals who are also Nominet's directors cannot disclose Nominet's confidential and proprietary data, either to Organic Names, or to ICANN, without Nominet's prior permission, and it was not possible to obtain this permission with only a single working day's notice. Therefore, in respect of Nominet only, this response has been based only on publicly available data, and on measurements made by Organic Names and/or CentralNic. For independent verification, we refer ICANN to sites such as http://www.whoisquery.com/stats/ which in each measured period states 1000 out of 1000 queries succeeded.

Note 2: For instance TuCows, see: http://resellers.tucows.com/opensrs/resources/docs/srsNewUserGuideOld/OpenSRS_v2.42_New_User_Guide.pdf

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Register ORGanization, Inc.

Month/year covered by this data: 04/2002 – 09/2002 TLD/SLD covered by this data: AG, SC, EC Registry Operator: Registry Advantage
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	38
DNS update interval	minutes (avg.) or a% < b minutes	2 (see note 1)
SRS service availability	percentage uptime	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	d/n/a (see note 2)
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	d/n/a (see note 2)
Actual SRS service outage (planned outages)	minutes	42
Actual SRS service outage (extended planned outages)	minutes	0
Whois service availability	percentage uptime	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	13
Whois update interval	minutes (avg.) or a% < b minutes	2
Actual Whois service outage (planned outages)	minutes	0

Notes to Register ORGanization Response:

Note 1: As noted in our application, we run a proprietary DNS installation, which is updated in near real-time. The DNS statistics in the above table relate to our proprietary DNS. We also run a parallel BIND DNS constellation, which is updated on a batch basis, with an update interval of 120 minutes.

Note 2: Currently, aggregate SRS command performance is tracked and averages to 58 milliseconds per command, combining reads and writes. Individual command performance tracking is only done as a follow up to a reported SLA breach, which we have never had.

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SWITCH Swiss Academic and Research Network

Month/year covered by this data: [not specified] TLD/SLD covered by this data: .ch, .li Registry Operator: SWITCH
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	less than 5 [1]
DNS update interval	minutes (avg.) or a% < b minutes	once per day (no dynamic DNS)
SRS service availability	percentage uptime	99.7 or 24 hours per year
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	10
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	20
Actual SRS service outage (planned outages)	minutes	120 per month
Actual SRS service outage (extended planned outages)	minutes	0 (since 2 years)
Whois service availability	percentage uptime	99.7 [2]
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	20 with wildcard searches providing hundreds of hits 2 sec. average
Whois update interval	minutes (avg.) or a% < b minutes	less than 1 immediate updates directly derived from main data base
Actual Whois service outage (planned outages)	minutes	120 per month [2]

References for SWITCH Response:

[1] Information is only available for two nameservers directly managed by SWITCH (SWITCH operates 2 TLD name servers for CH and LI and several other name servers for other TLD's - as TLD secondaries - and the SWITCH zones). Total average query rate for CH and LI is at 50-70 queries per second.

[2] We perform upgrades of WHOIS directories at the same time as registry upgrades and therefore announce identical planned outage times.

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Union of International Associations

Month/year covered by this data: April/2002 thru August/2002 TLD/SLD covered by this data: .com, .net, .org Registry Operator: VeriSign Global Registry Services
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	.33 ms
DNS update interval	minutes (avg.) or a% < b minutes	720 min.
SRS service availability	percentage uptime	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	7.34 ms
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	16.05 ms
Actual SRS service outage (planned outages)	minutes	559 min.
Actual SRS service outage (extended planned outages)	minutes	463 min.
Whois service availability	percentage uptime	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	4.24 ms
Whois update interval	minutes (avg.) or a% < b minutes	720 min.
Actual Whois service outage (planned outages)	minutes	0 min.

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Unity Registry

Month/year covered by this data: July-September 2002 TLD/SLD covered by this data: .au Registry Operator: AusRegistry
Service Attribute	Unit of Measure	Measured Value
		July 20021 (Go-Live)	August 20021	1-13 September 2002
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%	100%	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	24ms	30ms	37ms
DNS update interval	minutes (avg.) or a% < b minutes	0mins (Dynamic Updates)	0mins (Dynamic Updates)	0mins (Dynamic Updates)
SRS service availability	percentage uptime	99.60%	99.63%	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	Query: 103ms Create: 422ms Update: 196ms Delete: 9361ms (96.45% < 1.5s)	Query: 101ms Create: 247ms Update: 188ms Delete: 707ms (99.98% < 1.5s)	Query: 102ms Create: 267ms Update: 218ms Delete: 764ms (D/N/A)
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds
Actual SRS service outage (planned outages)	minutes	270mins	120mins	0mins
Actual SRS service outage (extended planned outages)	minutes	0mins	0mins	0mins
Whois service availability	percentage uptime	99.60%	99.63%	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	158ms	37ms	30ms
Whois update interval	minutes (avg.) or a% < b minutes	0mins (same DB)	0mins (same DB)	0mins (same DB)
Actual Whois service outage (planned outages)	minutes	270mins	120mins	0mins

 

Month/year covered by this data: February-August 2002 TLD/SLD covered by this data: .coop Registry Operator: Poptel
Service Attribute	Unit of Measure	Measured Value
DNS service availability from any nameserver (i.e. at least one nameserver available)	percentage uptime	100%
DNS query response time, locally measured	milliseconds (avg.) or a% < b milliseconds	Nominum unable to provide within ICANN timeframe, to be supplied.
DNS update interval	minutes (avg.) or a% < b minutes	2 hours
SRS service availability	percentage uptime	100%
SRS processing time, query operations	milliseconds (avg.) or a% < b milliseconds	N/A in this period prior to using EPP
SRS processing time, write operations	milliseconds (avg.) or a% < b milliseconds	N/A in this period prior to using EPP
Actual SRS service outage (planned outages)	minutes	10h 40m
Actual SRS service outage (extended planned outages)	minutes	0
Whois service availability	percentage uptime	100%
Whois query processing time	milliseconds (avg.) or a% < b milliseconds	480ms
Whois update interval	minutes (avg.) or a% < b minutes	2 hours
Actual Whois service outage (planned outages)	minutes	0

Note to Unity Response:

1. Note improvement on all SLAs from go live on July 1, 2002. AusRegistry performed a well executed transition of existing .au data and launch of new registry system in July whilst attempting to meet stringent performance standards designed for normal operating conditions.

Page updated 15-Sep-2002
©2002 The Internet Corporation for Assigned Names and Numbers. All rights reserved.