The Internic is boggling my mind, further. (fwd)

[Michael Dillon <michael@memra.com>]

---------- Forwarded message ----------
Date: Tue, 11 May 1999 14:25:18 -0400 (EDT)
From: Golan Klinger <falco@vex.net>
To: INET-ACCESS
Subject: The Internic is boggling my mind, further.

	On Tuesday, May 4, 1999, I sent email to this list with the
subject "Strange email NSI". The message was about email I got from the
NSI's customer service department and how they were apologizing, sort of,
for a "unpleasant customer service" experience I had and they were talking
about some gift I never received. I included NSI's email because I thought
a few of you might get a chuckle out of it. I also slagged NSI a bit and
then today I got another piece of email from them and it appears to be in
response to the post I made to this list. Check this out:

>From ocs@internic.net Tue May 11 13:54:36 1999
Date: Tue, 11 May 1999 11:18:04 -0400 (EDT)
From: Customer Satisfaction <ocs@internic.net>
To: falco@vex.net
Subject: Customer Satisfaction

To: Golan Klinger,

Customer Satisfaction did send you a follow up letter that was in response
to your original comments in the Customer Survey you compleated on January
20, 1999. What you said in thoes comments was,"Start including domain
names on Visa statements so that customers can prove to your broken
billing system that domains have been paid for." I am sure you realize
that NSI does not have any control over how the Visa card lists its
statements. However, if you do use the online payment system, it does
allow you to print out the paid results of your transaction. Golan, the
bottom line is, you are our customer, and we value you as our customer. We
are constantly changing our policy and our guidelines to improve our
service. The interaction we have with customers like you, who do take the
time to tell us our weakness, helps us build better Customer Satisfaction,
which is what Network Solutions is striving to accomplish. If I can be of
further service please email me.

Bill Oliver
Sr.Customer Satisfaction Specialist
Network Solutions

	I got a chuckle out of the line, "Golan, the bottom line is, you
are our customer". The last thing I want to be is their customer but up to
this point, I haven't had much choice. They may as well have said, 'You
are not going anywhere, buddy.'

	I use to worry that the things I said about NSI in news or on
mailing lists were going to come back and bite me on the ass (eg. "We have
no idea why your domains were deleted") but I figured I was being overly
paranoid. I mean, would a company like NSI have time and/or manpower to
monitor a bunch of newsgroups and mailing lists? I guess they do. This is
really spooky stuff.

PS- The first email I got was from Deborah B. Fuller, Manager Customer
    Satisfaction and the second email was from Bill Oliver, Sr. Customer
    Satisfaction Specialist. Sounds like I'm moving up the food chain!

Golan Klinger [falco@vex.net]     For long you live and high you fly
                                  And smiles you'll give and tears you'll cry
Good, fast or cheap.              And all you touch and all you see
Pick two...                       Is all your life will ever be

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