Re: Network Solutions loses domain data (fwd)

[Michael Dillon <michael@memra.com>]

---------- Forwarded message ----------
Date: Tue, 13 Jul 1999 12:20:31 -0700
From: Dirk Harms-Merbitz <dirk@power.net>
To: nanog@merit.edu
Subject: Re: Network Solutions loses domain data



Actually, if anybody has a reliable way of getting things done at InterNIC
I would like to hear about it. 

I have about 300 domain names that have the wrong billing address. Called
and finally got to talk to a real person. He said they would to a global change
if I sent them the list. Did that. They even sent email back saying that
they had accomplished the global change. Imagine my surprise when the only
thing that changed in their database was the info for my handle, dh47. Arrgh.

This comedy of idiocy has been going on since January. Each iteration takes
two to three weeks. I'm this close to flying to InterNIC and politely sit
in front of their building until my customers needs are taken care of.

Dirk

On Tue, Jul 13, 1999 at 03:12:42PM -0400, Daniel Senie wrote:
> 
> Last night, I did a number of updates to domains, adding a few new name
> servers as secondaries, and removing one of the old primary servers. I
> got confirmation for all the changes, and everything looked OK. I went
> to bed.
> 
> This morning, I got a number of phone calls from customers who are
> having all kinds of problems. It seems that the update for one domain,
> SENIE.COM, didn't get propagated into the root zone file. The old data
> is gone. The new data isn't there. My business isn't functioning well.
> 
> It would appear there is something wrong with the program which creates
> the root zone files from the Network Solutions database. It would be
> nice if I could find someone inside NSI who understood this process and
> could or would do something about it. Instead, I talked with 8 or 9
> people, all of whom tried to convince me it was "just a propagation
> problem." After explaining why it wasn't a propagation problem (the zone
> has been alive for many years, and so the old data SHOULD be there even
> if the new data hadn't gotten in), they agreed it seemed like a bug, but
> didn't know what to do about it.
> 
> The domain in question is "senie.com" and while that domain has little
> in and of itself of importance, it's the domain where my name servers
> and mail server live, and a lot of customer email travels through there.
> I've updated all of my other zones to provide alternate paths for email,
> but some activity does rely on senie.com resolving.
> 
> So, I've wasted a day of my life trying to get the problem solved. The
> best anyone at NSI could say is to see if it gets updated at 5PM today
> when they run the update. If it does, then that'll be the solution. If
> it doesn't, I'm basically screwed for yet another 24 hour period.
> 
> The claim is there's no way to fix a screw-up mid-day. Without such a
> method, how's it even possible to know if the same screw-up will occur
> on the next update?
> 
> The Internic operates with the same monopoly "we don't have to care"
> attitude as the telephone companies do, with the exception that in the
> case of the phone companies the public utilities commission is generally
> able to apply pressure and get a resolution. There appears to be no
> oversight of Network Solutions whatsoever, and no interest on their part
> in proactively fixing problems they've created.
> 
> If anyone has any suggestions or ideas on getting access to someone with
> a clue at NSI, or has any method for helping cure this problem, I can be
> reached at:
> 
> 	dts@amaranth.net (since dts@senie.com won't resolve presently)
> 
> or
> 
> 	978-779-6813
> 
> Dan
> 
> -- 
> -----------------------------------------------------------------
> Daniel Senie                                        dts@senie.com
> Amaranth Networks Inc.            http://www.amaranthnetworks.com
>