Re: JUST SAY NO TO NETWORK SOLUTIONS PLEASE! (fwd)

[Michael Dillon <michael@memra.com>]

---------- Forwarded message ----------
Date: Tue, 3 Aug 1999 18:54:57 -0600 (MDT)
From: Vincent Power <pci@dragonslayer.cx>
Reply-To: list@inet-access.net
To: list@inet-access.net
Subject: Re: JUST SAY NO TO NETWORK SOLUTIONS PLEASE!

The receiving of final/deactivation notices has happened to me several
times in the last couple months.. I usually just call and scream, and they
say sorry.

/Vince


On Tue, 3 Aug 1999, John E Jungling wrote:

> Date: Tue, 3 Aug 1999 07:06:17 -0500
> From: John E Jungling <jjungling@jungling.net>
> Reply-To: list@inet-access.net
> To: list@inet-access.net
> Subject: JUST SAY NO TO NETWORK SOLUTIONS PLEASE!
> 
> I just received a Deactivation Notice for Jungling.Net today and I'm not
> happy and can relate to the horror situations some of my customers have gone
> though with NETS.O.L.
> 
> End of June comes around and I Get the renewal email and I go to
> https://payments.networksolutions.com/ and pay for it via CC. Normal
> procedure . . .
> 
> Two weeks ago I get Final Notice letter for payment for Jungling.net
> indicating that they have messed up and lost the registration so I lookup
> the reference number and call my credit card company and behold NETS.O.L.
> had charged the credit card account.  So I called NETS.O.L. and spoke with
> an Account Representative (AR) and they indicate they have no record of the
> charge. So I fax them the supporting documentation, email,  but don't have
> my credit card statement yet from the bank.  The (AR) Indicates that without
> a copy of the statement from the Credit card company they can't prove that a
> transaction has been made.  (I'm mad at this point but not livid)  So I send
> them a check (which they cashed 2 days later) thinking case closed and I
> will protest the credit card charge later.
> 
> Now today I get the DEACTIVATION NOTICE,  I have a cancelled check,  I have
> a credit card statement both indicating they have been paid.
> 
> I understand how Billing systems and mistakes can happen but what makes me
> LIVID is when I just spoke with an A.R. She couldn't help me because her
> computer was down. THIS IS A PROBLEM!
> 
> Just blowing off steam. . .
> 
> John Jungling
> www.jnet.net
> 
> 
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