Last month I registered a domain name with web2010,
sexloveandmarriage.com, for the purpose of running an male oriented on-line
survey about sex, love and marriage. Using your services was recommended
by a friend (uslawbooks.com), and I had fully expected to use web2010 for
hosting as well. The site was registered using Corenic.
After setting up the hosting account, I learned
that the one single topless photo of a girl that was to appear on my front page
would violate your "acceptable use" policy. I discussed this absurd
political correctness with your sales person and immediately terminated my
hosting agreement. This cost me $30 dollars in parking fees to web2010
which would have been waived if I remained a customer. I maintain this is
unfair, and that I should receive a refund to the $30 dollars in fees. I
should have been informed of your restrictive policy BEFORE registering this
domain.
Nevertheless, I went to another hosting
service and for a full week waited for them to move the domain. After
failing to receive any form of response to my phone calls, fax's, and e-mails, I
cancelled that service and moved to another provider, which cost me additional
fees.
This new provider, interscot.net, has been
extremely helpful in every respect. My problem, however, is the inability
to move my domain from its parked position at web2010, to interscot.net.
For the past 2 weeks, I have made repeated calls and sent multiple e-mails to
your technical service department. Web2010 has all the information
necessary to make this change from interscot.net and believes it is a problem
with Corenic. I have contacted Corenic directly hoping to be able to make
the change through them - with no reply after multiple e-mail requests.
This domain, which is identified as registered in my name through Corenic, does
not show up under Internic WHOIS - which also concerns me that it is registered
properly.
Eddie Howell has been very helpful in
explaining that web2010 is doing their best - yet NOTHING has been done.
On my last call, I am told that the one and only individual capable to making
this transfer is currently at the hospital waiting for his wife to give
birth. Prior to that excuse, there was no acceptable answer why such a
simple change in domain address could not be completed.
Right now, I cannot proceed any further with
this web site project until this domain is changed. Web 2010
is preventing my progress, and is costing me money in other
areas.
Assuming that this request may end up as
futile as the rest, I am forwarding it also to Corenic and ICANN, and will
proceed further after that.
I would appreciate your immediate attention to this
problem and a quick resolve.
Thank you,
Bill Duncan
sexloveandmarriage.com