registrar accreditation

["Robert Linzy" <rlinzy@softwarebuyline.com>]

To Whom It May Concern:

I have been trying for several weeks to get a change to a host registration
that is absolutely vital to our company's e-commerce infrastructure.  After
getting the run-around for several weeks Network Solutions is now refusing
to acknowledge my problem at all.  I have contacted their customer service,
escalation department and even many of the corporate officers.  What action
can I take to resolve this problem?  Is this really the standard of customer
service that is acceptable to be an accredited Registar?

Sincerely,

Robert Linzy
VP, Operations
IBuyLine, Inc.
(Formally TestDrive)
650-237-6725