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We are having a
major nightmare in dealing with Network
Solutions. We are past our eighth week of simply trying to
transfer ownership of a URL from ourselves to our client. This
transfer must be done for credit card security and is the only thing
keeping the client from going live with his site. It is causing a
great loss of time, energy and income. Many people from our company
and the client's company depend on the site for income. For one
assinine, bureaucratic organization such as Network Solutions to keep us all
from making a living is unbelievable.
We have spent
countless hours trying to contact Network Solutions to help us. All we get
is a complete run-around. We have sent them e-mails
some which have gotten no response and some which were responded to
weeks later (other than their standard B.S. auto reply). We have spent
hours on hold (long distance calls) hoping to speak to a live person. We
have sent them faxes which have taken over two weeks to get to the right
The bottom line is
we are eight weeks and counting and they don't care! They have a lock on
the business and they tell us that it will be done when they feel like it.
They won't even let us speak to a supervisor. To add salt to the
wound; if and when this gets done, we have to pay them again for something we
have already paid for.
In over 30 years of
business, I have never encountered such a frustrating and
disgraceful situation. What can be done?