Registry Operator's Proposal - BUSINESS CAPABILITIES AND PLAN

D13.2.1. Services to be provided. A full description of the registry services to be provided.

The services that will be provided by the registry operator to the sponsoring organization are:

1. Hosting and ongoing operational support of the registry system
2. Monitoring the registry application
3. 24-hour tech support (phone and email) for registrars
4. Escrow and backup services
5. Enhancements to the registry application systems and software
6. A publicly available whois service

The sponsoring organization will provide the following for the Registrars:

1. Name registration services
2. Education
3. Marketing, promotion
4. Other support and guidance to help registrars, similar to a franchisee/franchisor relationship