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A case of Highway Robbery
Title: Glacier
I would like to
begin this by stating that I’m not usually the type that sends letters. However, the frustration and problems I
have encountered over the last couple of years has lead me to this desperate
plea for help!
Since the
market was opened to the addition to new registrars, I have used register.com
and have found it to be the best and easiest way for maintaining my domain
information.
When I
purchased my first domains, there was no other option but to use Network
Solutions and I am now stuck with their antiquated, convoluted and useless
system. Attempting to change even the most basic of contact information through
their outdated system results in long delays, mishandled requests and general
(sometimes overwhelming) irritation.
I’m not even going to go into the difficulty that one is faced with just
trying to find the method to institute these changes or their website.
I know,
for a fact, that I am not alone in this.
I’ve worked as a programmer for my entire adult life and have many
colleagues who have experienced the same problems. As I mentioned, I now use register.com,
which is proof in fact that a usable, easily accessible solution is
possible.
I’m
writing to you because as ICANN, you should be able to implement or mandate a
solution to assist Network Solutions
in providing intuitive access to our domain information. Just because a company has enough money
to become a registrar, it should not be enough. They are taking millions of dollars from
users every year and still not providing even the most basic of access solutions
to their customer’s information.
The only change, improvement or upgrade they have made to their interface
since their beginning was solely cosmetic, with the exception of removing the
ftp download.
Is there
anyone that can look at this situation and assist all of the people virtually
being held captive by Network Solutions and their monopolistic attitude toward
its customers?
Mark K
Hebert
770-975-1116 Pager
770-571-2451
