Operation Excellence – Dashboard Metrics and Processes
This session will describe progress in implementing ICANN's strategic goal of organizational excellence. It will describe the processes we are utilizing to develop new multi-level Dashboards.
ICANN staff will describe how they are working to deliver ICANN's strategic objective of organizational excellence. The process used to document processes, develop success factors, set targets, and produce management information dashboards will be described. The second half of the session will be reserved for a discussion on business excellence activities.