ICANN participation

I see many posts about the lack of service from Registerfly and the ability of ICANN to do anything about it. Isn't it time for action. If ICANN is impotent, why are they still the doorkeeper? It's time for a class action lawsuit for damages in the millions. Unl;ess someone gets serious ICANN will be considered a roadblock instead of and organization that screens and approves capable registrars. I have filed support requests on various issues. No reply. I got sick of it and tried to transfer. They will not give me an EPP Authorization Code. It's time for action.