Strange email NSI. (fwd)

[Michael Dillon <michael@memra.com>]

---------- Forwarded message ----------
Date: Tue, 4 May 1999 21:21:00 -0400 (EDT)
From: Golan Klinger <falco@vex.net>
To: INET-ACCESS
Subject: Strange email NSI.

        I got some strange email from Network Solutions today. I'm not
sure which incident of "unpleasant customer service" they are refering to
as I have experienced quite a few lately but I'm sure I never filled out
any survey (if I had filled out a survey, it would have automatically been
sent to /dev/null as it would have contained a few of their "seven dirty
words") and I have yet to receive any gift. The only thing I want from NSI
is reimbursement for all the money I've spent on long distance calling
them (and waiting on hold for hours) attempting to get them to correct
their errors. It is amazing how quickly attitudes change when a monopoly
falls.

        If we ran our businesses as poorly as NSI runs theirs, we would
have been out of business a long time ago. 

[email follows]
>From ocs@internic.net Tue May  4 19:34:05 1999
Date: Tue, 4 May 1999 14:42:07 -0400 (EDT)
From: Customer Satisfaction <ocs@internic.net>
To: falco@UPDATE.COM
Subject: Customer Satisfaction  update.com

Hello  Mr. Klinger,

Network Solutions' Customer Satisfaction department recently sent you a
gift as a result of the unpleasant customer service you experienced.  We
want you to know that we do value you as a customer and we want to retain
your business.  Your feedback is important and we want to thank you for
taking the time to complete our survey.

Please let us know if you received your gift, if your problem(s) have been
resolved to your satisfaction, and let us know your current perception of
Network Solutions' customer service.  You may advise us by simply replying
to this email.  Please include your NIC TRACKING NUMBER on any outstanding
requests that are unresolved.

Please let us hear from you and thank you again for your time.

Sincerely,

Deborah B. Fuller
Manager Customer Satisfaction
(703) 925-6987
ocs@internic.net
www.netsol.com/survey
[eof]

	So, anyone else get one of these? What was your "gift"?

Golan Klinger [falco@vex.net]     For long you live and high you fly
                                  And smiles you'll give and tears you'll cry
Good, fast or cheap.              And all you touch and all you see
Pick two...                       Is all your life will ever be

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