Table of Figures

I.	GENERAL INFORMATION ABOUT THE APPLICANT
II.	STATEMENT OF CAPABILITIES OF THE APPLICANT AND CONTRACTED SERVICE PROVIDERS
III.	TECHNICAL PLAN (INCLUDING TRANSITION PLAN)
IV.	PROVISIONS FOR EQUIVALENT ACCESS BY ACCREDITED REGISTRARS
V.	PROPOSED REGISTRY SERVICES
VI.	ENHANCEMENT OF COMPETITION
VII.	RESPONSIVENESS TO THE NONCOMMERCIAL INTERNET USER COMMUNITY
VIII.	DIFFERENTIATION OF THE .ORG TLD
IX.	THE VERISIGN ENDOWMENT
X.	SUPPORTING DOCUMENTATION

I. GENERAL INFORMATION ABOUT THE APPLICANT

Not Applicable

II. STATEMENT OF CAPABILITIES OF THE APPLICANT AND CONTRACTED SERVICE PROVIDERS

Not Applicable

III. TECHNICAL PLAN (INCLUDING TRANSITION PLAN)

Figure 1	Extensive Worldwide Data Center	page 25
Figure 2	Fault Tolerance Allows for High Degree of Stability	page 26
Figure 3	Modular, Structured Systems Management	page 27
Figure 4	Organized Floor Plans Allow for Quick System Access	page 28
Figure 5	Highest Standards of Redundancy and Security	page 29
Figure 6	Registry System Hardware Architecture	page 31
Figure 7	Base Components for Shared Application Servers	page 32
Figure 8	Base Components for Database Servers	page 33
Figure 9	Base Components for Application Layer Firewalls	page 33
Figure 10	Base Components for Database Firewalls	page 34
Figure 11	Base Components for Load Balancer Switches	page 34
Figure 12	Base Components for Rate Limiter Switches	page 34
Figure 13	Base Components for Server Access Switches	page 35
Figure 14	Base Components for Backup Systems	page 35
Figure 15	Base Components for Shared Application Servers, Secondary	page 36
Figure 16	Base Components for Database Server, Secondary Site	page 36
Figure 17	Base Components for Support Services Servers, Secondary	page 37
Figure 18	Base Components for Registry Services Servers, Secondary	page 37
Figure 19	Base Components for OT&E Servers, Secondary Site	page 38
Figure 20	Base Components for Server Access Switches, Secondary	page 38
Figure 21	Base Components for Dedicated Application Layer Firewalls, Secondary Site	page 38
Figure 22	Base Components for Dedicated Rate Limiters and Database Layer Firewalls, Secondary Site	page 39
Figure 23	Base Components for Dedicated Backup Systems, Secondary Site	page 39
Figure 24	Multi-homed Redundancy for Internet Connectivity	page 40
Figure 25	Strong Security Provides Protection	page 41
Figure 26	Clear Separation Between Server and Application EnvironmentsHigh Security Levels Detect and help Prevent Intrusion	page 43
Figure 27	High Security Levels Detect and help Prevent Intrusion	page 44
Figure 28	7x24 NOC Runs Best-of-Breed Monitoring Systems	page 44
Figure 29	Global Monitoring, Customer Care and Escalation Systems	page 45
Figure 30	RRP-to-EPP Proxy Flow Diagram	page 56
Figure 31	List of Major Features in .ORG Registry Database	page 58
Figure 32	Multi-version Concurrency Control	page 59
Figure 33	Global Distribution of DNS Network	page 70
Figure 34	Two-tier High Availability Low-latency Mesh	page 77
Figure 35	Registrar Credit Information Form	page 83
Figure 36	Registrar Administrative Access: Securely Authenticated Registrar Web Site	page 89
Figure 37	Sample Registrar Threshold Notification Letter	page 90
Figure 38	Data Escrow Procedures (CONFIDENTIAL)	page 92
Figure 39	Fast, Reliable WHOIS Service	page 102
Figure 40	Segmented Security Architecture	page 106
Figure 41	System-based Intrusion Detection Mechanisms	page 108
Figure 42	Advanced IBM Research Labs Technology	page 109
Figure 43	Multi Version Concurrency Control	page 112
Figure 44	Customer Support Levels, Escalation Chains, Response Times	page 117
Figure 45	Experience in Handling High Call Volumes	page 118
Figure 46	Average Response Times for Customer Service	page 119
Figure 47	Defined Process Flow	page 120
Figure 48	Quality Assurance Flow	page 128
Figure 49	System Monitoring and Outage Procedures	page 133
Figure 50	Well Developed Reporting Systems	page 156
Figure 51	Automated Tools	page 157

IV. PROVISIONS FOR EQUIVALENT ACCESS BY ACCREDITED REGISTRARS

Not Applicable

V. PROPOSED REGISTRY SERVICES

Figure 52	Table of Proposed Registry Fees	page 170
Figure 53	Daily Transaction Report Data Based on Operation	page 182
Figure 54	Registry System Service Level Specifications by Category	page 190
Figure 55	Service Level Definitions	page 190

VI. ENHANCEMENT OF COMPETITION

Figure 56	gTLD Registrar Market Share	page 195
Figure 57	gTLD Registrar Market Share	page 196
Figure 58	Registries With Over 500,000 Names Under Management	page 197
Figure 59	Evaluation Factors	page 198
Figure 60	Registrars Market Share in .ORG vs. Afilias Authorization	page 199

VII. RESPONSIVENESS TO THE NONCOMMERCIAL INTERNET USER COMMUNITY

Not Applicable

VIII. DIFFERENTIATION OF THE .ORG TLD

Figure 61	Distribution of .ORG domains by Country - Mar/Apr 2002	page 226
Figure 62	Sample of ccTLD Registrations by ccTLD	page 226
Figure 63	Awareness of .ORG by Age Group	page 228
Figure 64	Awareness of .ORG vs. Other TLDs	page 228
Figure 65	Growth of the Independent Sector by Number of Organizations (five-year trends)	page 230
Figure 66	Purpose of US Nonprofit Agency Web Sites	page 231
Figure 67	Department within US Nonprofits Responsible for Web Site Development	page 231
Figure 68	Nonprofit Organization Promotion of Web Sites	page 232
Figure 69	Online Support of Nonprofit Fundraising	page 232
Figure 70	Online Availability of Canadian Nonprofit Communication Products	page 234
Figure 71	Total Registrations .NET/.ORG - 2001/2002	page 235
Figure 72	Countries with the Strongest Nonprofit Sectors	page 236
Figure 73	Composition of Nonprofit Employment in Western Europe	page 237
Figure 74	Composition of Nonprofit Employment in the US and Japan	page 238
Figure 75	Dominant Nonprofit Sector Model Per Country	page 238

IX. THE VERISIGN ENDOWMENT

Not Applicable

X. SUPPORTING DOCUMENTATION

Not Applicable