GDD Service Delivery, Customer Service & SLAs
This event took place on 15 October 2014 from 15:00-16:15 PDT at ICANN51 | Los Angeles in the Beverly Hills room.
Date:
Wed, 15 October 2014 - 15:00 to 16:15 PDT
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Room:
Beverly Hills
Session Leader(s):
Aaron Hickmann | Director, GDD Operations
Overview:
The GDD Operations team will discuss service delivery and customer service functions that impact contracted parties, particularly registries and registrars. The session will also touch on target service levels and service level agreements, as well as plans for ongoing operational improvements. The session closes with a Q&A.
Ride Free with Uber!
The Venue
Los Angeles
The official venue for ICANN 51 is the Hyatt Regency Century Plaza. Perfectly situated on the fashionable West Side of Los Angeles, California, adjacent to Beverly Hills, this elegant, iconic hotel offers easy access to all the sights of this vibrant city.
Sponsors
Gold
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Sponsors
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Silver
Bronze
