GDD Service Delivery, Customer Service & SLAs
This event took place on 15 October 2014 from 15:00-16:15 PDT at ICANN51 | Los Angeles in the Beverly Hills room.
Wed, 15 October 2014 - 15:00 to 16:15 PDT
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Aaron Hickmann | Director, GDD Operations
The GDD Operations team will discuss service delivery and customer service functions that impact contracted parties, particularly registries and registrars. The session will also touch on target service levels and service level agreements, as well as plans for ongoing operational improvements. The session closes with a Q&A.