Main Page | Proposal Home
Jump to question:
C1 | C2 | C3 | C4 | C5 | C6 | C7 | C8 | C9 | C10 | C11 | C12 | C13 | C14 | C15 | C16 | C17 | C18 | C19 | C20 | C21 | C22 | C23 | C24 | C25 | C26 | C27 | C28 | C29 | C30 | C31 | C32 | C33 | C34 | C35 | C36 | C37 | C38 | C39 | C40 | C41 | C42
C15. Describe in detail the abilities of the applicant and the entities identified in item C13 to operate a TLD registry of significant scale in a manner that provides affordable services with a high degree of service responsiveness and reliability. Your response should give specifics, including significant past or present achievements and activities of the applicant and the entities identified in item C13 that demonstrate the described abilities. It should also include information about key technical personnel (qualifications and experience), size of technical workforce, and access to systems development tools.
RegisterOrgís ability to operate a TLD registry in an affordable manner that provides a high degree of service responsiveness and reliability stems from the strength of its management team, board and chosen technology providers. We have set forth background information about: RegisterOrg, the achievements and abilities of its management team, its technology provider (as well as its abilities, achievements, technology personnel and its access to systems development tools). We have also included information about Register.comís management team and board, as the Company is the foundation of both RegisterOrg and Registry Advantage.
RegisterOrg Management Team
We have identified a highly competent and experienced management team (see attachment, Section XIII) with direct relevant experience in successfully managing similarly complex projects of this scope and size. Their experience covers financial planning, operations, communications, channel management, systems development and deployment, and resource management.
RegisterOrgís Executive Management team will report directly to the President of RegisterOrg, Jonathan Wales. Mr. Wales will manage all operations during and after the transition of the registry.
RegisterOrg Board of Directors
Richard Forman, Director, has served as Chief Executive Officer since March 1996 and President since March 1998. He has served as a Director since the Register.comís inception in 1994 and as Chairman of the Board since May 1999. Since 1994, Mr. Forman has served as the President of Lease On Line, Inc., a real estate brokerage and management firm. In addition, Mr. Forman has managed real estate in the New York City area since August 1992.
Mr. Forman was formerly a consultant with Booz Allen & Hamilton, Inc. in its New York City and Sydney, Australia offices. In 1987, Mr. Forman graduated from the University of Pennsylvaniaís Management and Technology Program, and received his B.S. in Economics from the Wharton School of Business and B.S. in Electrical Engineering from the Moore School of Electrical Engineering. In 1992, Mr. Forman received his M.S. in Real Estate from New York University.
Jonathan Wales, Director, will be RegisterOrgís President. Mr. Wales is presently Chief Financial Officer of Virtual Internet plc, London, which was acquired by Register.com in 2002. He has been advising Internet service companies for over 15 years, largely in the United Kingdom. His specializations are corporate finance and non-profit management. Through his work, he has traveled extensively through Europe, Asia, and North America. Previously, he was a senior Partner at Wise and Co., a leading firm of Chartered Accountants based in Surrey, England. He was educated in England.
Jack S. Levy, Director, has served as Register.comís General Counsel since October 1999. Mr. Levy was previously an associate at the law firm of Willkie Farr & Gallagher, where he represented companies in mergers and acquisitions, equity and debt financings and joint ventures. His clients included E.M. Warburg, Pincus & Co., LLC, Teva Pharmaceutical Industries Ltd, Panavision, and New Hope Communications Inc. Mr. Levy earned a B.A. from Harvard University and received his J.D. from Columbia Law School.
RegisterOrg Senior Management Team
Jonathan Wales will be the President of RegisterOrg. Mr. Wales is the Chief Financial Officer of Virtual Internet plc, London, which was acquired by Register.com in 2002. He has been advising Internet service companies for over 15 years, largely in the United Kingdom. His specializations are corporate finance and non-profit management. Through his work, he has traveled extensively through Europe, Asia, and North America. Previously, he was a senior Partner at Wise and Co., a leading firm of Chartered Accountants based in Surrey, England. He was educated in England.
David Palmieri will be the Vice President of Marketing and Product Development. Mr. Palmieri joined Register.com as the Managing Director of Product Director in 2001. He has a dozen years of experience in business consulting and project management for Internet and telecommunications ventures, and has worked for Barnes & Noble.com, Mondera.com, Bell Atlantic, and Andersen Consulting. He has his MBA from Harvard University, and graduated magna cum laude from Franklin & Marshall College.
Garrett M. Herbert will be the Vice President of Financial Operations. Mr. Herbert became Register.comís Director of Finance in 2001. He has a decade of accounting and acquisitions experience from working at companies such as Deloitte & Touche and Mentmore Holdings Corporation. Of note is his management of the acquisition of Virtual Internet plc by Register.com in February 2002. Most recently, he was the Corporate Controller at Stellex Technologies, Inc., a quarter-billion-dollar manufacturer of commercial and defense electronics and aerostructure components. Mr. Herbert has a B.A. in Economics/Accounting from the College of the Holy Cross, MA, and is a New York State Certified Public Accountant.
Kevin Polakoff will be the Vice President of Register Relations and Customer Service. Mr. Polakoff has been Register.comís Director of Customer Service since 1999, the year that Register.com became an ICANN-Accredited Registrar. Mr. Polakoff has been a vital part of building and managing the customer-service function of Register.com during its period of rapid growth. He is responsible for the general supervision of a 100-plus customer-service staff. Mr. Polakoff earned a B.A in Business from Skidmore College.
Roni Jacobson will be the Vice President of Law and Compliance. Ms. Jacobson has served as Register.comís Associate General Counsel since 2000. She has a total of six years in Internet law. Previously she spent four years as a Corporate Associate at the media/Internet law firm of Loeb & Loeb. Ms. Jacobson is Register.comís legal representation at ICANN meetings, and reviews and negotiates contracts for Register.com across all business units. Ms. Jacobson earned her J.D. from Benjamin N. Cardozo School of Law, and received her undergraduate degree from Barnard College, Columbia University.
Detailed resumes are attached in Section XIII.
Registry Operations Management Team
Register.comís Registry Advantage division
As the proposed outsource provider for the RegisterOrg .org registry, Registry Advantage offers its significant economic and technical stability to ICANN. The financial stability of Register.com provides the backing that allows Registry Advantage to recruit and retain qualified technical personnel and to implement and deploy state-of-the-art systems and infrastructure. Since it began offering registry services, Registry Advantage has developed significant experience relevant to the operation of the .org TLD. Registry Advantage currently provides a full set of registry services to a number of ccTLD administrators. The operation of these services includes:
In addition to providing registrars with the ability to perform registration-related activities through its SRS, Registry Advantage has also implemented other registration mechanisms such as e-mail templates and a web-based account management interface. The flexibility and adaptability of these registry-registrar systems and interfaces indicates that Registry Advantage will be well-placed to quickly implement VeriSignís RRP and to transition registrars toward EPP and a thick, modern gTLD registry.
Currently, these services are provided for a total of approximately 50,000 domain names. However, extensive testing has been conducted on a number of the systems to establish their suitability for use in the operation of the .org TLD. In particular:
In addition to its direct experience running a registry, Registry Advantage has also been able to leverage Register.comís experience as a domain name registrar. Although registry and registrar operations are currently segregated, the Registry Advantage architecture, database schema, and core software set was largely derived from software that had successfully been used to support Register.comís large DNS registrar operations. To a large extent, these operations mirror or exceed the requirements of operating a DNS registry. In particular:
Registrar Service Abilities
RegisterOrg draws upon Register.comís core expertise in providing a simple, automated, secure, and stable registration service, supported by excellent customer service. Register.com has gained experience processing domain name registrations not only with gTLDs, but also in over 250 different ccTLDs. RegisterOrg can leverage the knowledge gained in implementing all of these various systems to choose the best practices and standards needed to effectively manage a registry.
In addition, Register.com has always been a leader in both helping to formulate and in carrying out policies protecting registrants. For example, Register.com participated in crafting the Uniform Dispute Resolution Policy, and the Register.comís growing corporate customer base demonstrates the continued commitment to providing an accurate Whois database, living up to UDRP standards, and providing innovative services to serve intellectual property interests. In general, Register.comís robust, automated systems, protected by security measures and allowing registrants the flexibility to manage their domains, has made it an industry leader. This experience, knowledge, and innovation have been passed on to RegisterOrg, which can provide comparable levels of service for its registry customers.
The Register.com Registry Operations Team is staffed with dedicated, highly qualified technical personnel to ensure a timely implementation and smooth transition to effective ongoing operations.
Richard Webby, General Manager, Technology and Operations, has a dozen years of experience in Internet and telecommunications software development. His six years of technology management include serving as Vice President at a leading wireless applications service provider. He has a Ph.D. in Information Systems from the University of New South Wales, Sydney, Australia.
Elana Broitman, General Manager, Business Development and Policy, has over three years of corporate policy experience with ICANN and in the international trade and property fields, and helped lead Register.com in its application and contract negotiation for the new .pro gTLD. She also spent six years as Counsel to the International Relations Committee of the U.S. Congress. She has a J.D. with honors from the University of Texas School of Law.
Jordyn Buchanan, Director of Technology, has 10 years in systems management and architecture. He is a member of ICANNís Names Council. His six years of technology management include three years leading the technology department for a regional ISP. He has extensive experience working within technology and policy fora.
Richard Roberto, Director of Operations, has 14 years in mission-critical enterprise operations management. Notably, he was the Chief Technology Consultant on the purchase and sale agreement of a major equity derivatives company between two of the worldís largest financial institutions. He is also the former Head of Information Services at the Japan-based satellite office of a leading U.S. brokerage house.
Charles Sun, Lead Software Engineer, has spent a dozen years developing software for the Internet, telecommunications, and data-communications industries. He also has eight years of software project-management experience. He spent two years studying in the Ph.D. program in Computer Science at New York University.
This RegisterOrg technical team has extensive experience in maintaining a state-of-the-art registry infrastructure and adding new features when required. The technical team has significant experience in each of the following areas:
The technical team is responsible for the following activities:
Additional Staffing Requirements
Registrar support (24-7 operations)ó10
Registry Advantage has identified dedicated and experienced staff within Register.com's registrar division who are available and interested in moving over to Registry Advantage upon award of the bid to RegisterOrg, so that Registry Advantage would be in the position to fully prepare for the transition.
Register.com has 519 full time employees, including 11 full time employees in its Registry Advantage division. Registry Advantage estimates that operation of the .org registry will require an additional 27 employees, for a full complement of 38. Of the 38 employees planned for launch, 13 are technology specialists. Most of these technologists are already in place, and Registry Advantage would plan to hire certain others immediately from within Register.com. Another 10 of the 38 are customer service personnel, who could easily be filled through the current Register.com dedicated customer service division. The new Registry Advantage hires would be dedicated full time to Registry Advantage with the intention that they would not be reassigned back to other Register.com divisions. Therefore, there would not be a concern of breach of any Code of Conduct or Equal Treatment ICANN requirements. Once again, this solution would allow Registry Advantage to quickly put in place known, experienced technology personnel in order to effectively prepare for the transition.
In order to ensure an environment that is trusted and reliable, RegisterOrg and Registry Advantage shall conduct standard background investigations on all new employment candidates, in addition to verifying employment and checking references with prior employers and performing credit and criminal checks.
In the interest of complying with the Organizational Conflict of Interest (OCI) Plan as detailed in Section IV, all staff members will be required to sign non-disclosure agreements to protect proprietary information, and will be required to undergo OCI training.
Once employees have been hired, RegisterOrg and Registry Advantage will continue to commit itself to employee satisfaction and advancement through its employee training program. This curriculum is ever-evolving and includes tutorials on the architecture of the Internet, the network relationship between registrars and registries, DNS, domain name forwarding, and registry transfer.
Systems Development Tools
The Registry Advantage team follows a software development process that draws equally from structured methods (e.g., SDLC), object-oriented methods (Rational Unified Process), and agile development methods (eXtreme Programming). Software designs are documented using the Unified Modeling Language and created using the ArgoUML tool. Network and database designs are authored using tools such as Visio and ERwin.
To provide further insight about the depth of experience brought to bear on the RegisterOrg transition, a description of Register.comís management team and board is provided below:
Register.com Management Team
Register.com Board of Directors
Samantha McCuen has served as one of Register.comís Directors since June 1999. She is a Managing Director of Sandler Capital Management. Ms. McCuen joined Sandler in January 1996 and is currently responsible for analyzing, structuring and managing Sandlerís investments in public and private Internet and technology companies. She has been a principal of Sandler Internet Partners, L.P. since October 1999. From 1990 to 1996, Ms. McCuen held both equity research and investment banking positions at Morgan Stanley Dean Witter, where she specialized in Internet and PC software companies. Ms. McCuen is also a director of Infocrossing, Inc. Ms. McCuen received her B.A. in Economics from Lehigh University in 1990.
Mitchell I. Quain has served as one of Register.comís Directors since April 2001. He currently holds the position of Principal of Charterhouse Group. Previously, Mr. Quain was the Managing Director of ABN-AMRO and served as a director of MagnaTek, Inc., Mechanical Dynamic, Inc. Strategic Distribution, Inc. and Titan International. Mr. Quain served as Global Head of the Industrial Manufacturing Group of ING Barings LLC from 1997 until its recent acquisition by ABN-AMRO Bank N.V. From June 1975 to May 1997, Mr. Quain was a Managing Director at Schroders, plc. Mr. Quain received his B.S. in Electrical Engineering from the University of Pennsylvania in 1973 and his M.B.A. from Harvard Business School in 1975.
Jim Rosenthal has served as one of Register.comís Directors since August 2000. He is the President of New Line Television, a division of AOL Time Warner. His responsibilities include TV Sales and Distribution, TV Development and Production, Licensing and Merchandising as well as managing the companyís online store and online auction site and overseeing web sites which promote the companyís films and properties. He joined New Line in 1992 as head of Business Development. Prior to joining New Line, Mr. Rosenthal was a Senior Associate at Booz Allen & Hamilton, where he focused on business strategy and new business evaluation for media and entertainment clients. Mr. Rosenthal received his A.B. in Economics from Harvard College in 1985.
Reginald Van Lee has served as one of Register.comís Directors since January 2000. Mr. Van Lee joined Booz Allen & Hamilton, Inc. in 1984 and has been a Vice President and Managing Partner there since 1993. Mr. Van Lee, who specializes in international business strategy and management of technology-driven companies in the global communications, media and technology industries, is currently the Managing Partner of Booz Allen & Hamiltonís New York City office, global leader of the firmís media and entertainment practice and a member of the firmís board of directors. Mr. Van Lee received his B.S. in Civil Engineering in 1979 and his M.S. in Civil Engineering in 1980 from the Massachusetts Institute of Technology. In 1984, Mr. Van Lee received his M.B.A. from Harvard Business School.
Taher Elgamal has served as one of Register.comís Directorís since 2002. Dr. Elgamal founded Securify, Inc. after serving as Chief Scientist at Netscape Communications where he pioneered SSL, the standard for web security. Prior to Netscape, Dr. Elgamal was the Director of Engineering at RSA Data Security, Inc. While there, he built and ran the engineering department that developed the RSA cryptographic toolkits, the industry standards for security-enabled applications and systems development. He received his Masters and Ph.D. degrees in Computer Science from Stanford University. A recognized leader and frequent spokesman in the information security industry, Dr. Elgamal has made numerous, substantial contributions to the industry. These include development of the original public key cryptography and digital signature technology. He invented the Elgamal cryptography technology later adopted by NIST as the digital signature standard (DSS). He also participated in the ďSETĒ credit card payment protocol, plus a number of Internet payment schemes. In addition to his responsibilities as CTO & Co-Chair of the Board of Securify, Dr. Elgamal serves on the board of directors of RSA Data Security, Hi/fn, Phoenix Technologies and Valicert.
Register.com Senior Management Team
Rajiv Samant, Chief Operating Officer, joined the Company as Chief Operating Officer in June 2001. Mr. Samant came to the company from the Walt Disney Internet Groupís portal, Go.com, where he served as Executive Vice President and General Manager. Prior to this, Mr. Samant was at IBM, in a number of senior executive positions, including General Manager of IBMís Unix Operating System brand. From 1990-1996, Mr. Samant worked for McKinsey & Company, where he led the firmís electronics practice development in Europe as well as its early efforts on the Internet. Prior to this, Mr. Samant served as a Product Development Manager in the High Performance Computer Systems Division at the Intel Corporation. Mr. Samant holds an M.B.A. from the M.I.T. Sloan School of Management, in addition to an M.S. in Computer Science from the University of Wisconsin Madison. He received his undergraduate degree from the Indian Institute of Technology in Bombay, India.
Jonathan Stern, Chief Financial Officer, joined Register.com as Chief Financial Officer in June 2002. From 1998 to 2002, Mr. Stern served as the Executive Vice President and Chief Financial Officer of Lexent Inc., a telecom infrastructure design and installation services company, where he helped drive the transformation of Lexent from a private company with $50 million in revenue to a public entity with over $300 million in revenue. From 1990 to 1998 Mr. Stern was the Vice President and Controller for GAF Corporation, where he helped manage the $300 million successful Initial Public Offering of GAFís chemicals subsidiary and was responsible for financial planning and forecasting, financial reporting and internal audit. From 1985 to 1990, Mr. Stern was the Vice President and Controller for Western Union Corporation. Mr. Stern holds a B.A. from Brooklyn College and an M.B.A. from New York University. Mr. Stern is also a CPA.
Lori Faye Fischler, General Manager, Global Partner Network, joined Register.com as Director of International Sales for the Global Partner Network and became General Manager of the Global Partner Network in July 2001. Ms. Fischler was previously one of the founders and the Executive Vice President of Inabox, which was acquired by Register.com in June 2000. At Inabox, Ms. Fischler was responsible for sales and marketing and all aspects of account management and relations, strategic alliances and third-party content. Prior to joining Inabox, Ms. Fischler worked as a corporate partner in the law firm of Leavy Rosensweig & Hyman, where she specialized in representing clients in the cable television, Internet and telecommunications industries. From 1992 to 1994, she served as a Legal Officer with the United Nations, advising on legal issues and preparing reports to the Secretary-General in staff appeal and disciplinary cases. From 1987 to 1992, Ms. Fischler worked at the international law firm of Coudert Brothers, where she counseled U.S. and foreign clients on a wide range of domestic and international corporate, M&A, regulatory and trade matters. Ms. Fischler has a J.D. degree from Columbia University School of Law and received her Bachelor of Science degree in Political Science and Psychology from Tulane University, Summa Cum Laude.
David W. Hirschler, General Manager, Retail, joined Register.com as Vice President of Global Marketing in January 2001 and became General Manager of the Retail Division in July 2001. From January 2000 through December 2000, Mr. Hirschler was the Vice President of Marketing for Vault.com, where he ran the companyís marketing and product development operations. From June 1997 to December 1999, Mr. Hirschler was the Category Director of oral care products for Unilever where he ran the companyís domestic oral care division. From January 1996 to June 1997, Mr. Hirschler was the Director of Marketing for Remy Cointreau S.A., where he managed the companyís liqueur business in North and South America. From April 1991 to January 1996 Mr. Hirschler held various marketing positions at Colgate Palmolive. Mr. Hirschler received his B.A. from the University of Rochester and received his M.B.A. from the J.L. Kellogg School of Management at Northwestern University.
Jack S. Levy, Vice President, General Counsel and Secretary, has served as Register.comís General Counsel since October 1999. Mr. Levy was previously an associate at the law firm of Willkie Farr & Gallagher, where he represented companies in mergers and acquisitions, equity and debt financings and joint ventures. His clients included E.M. Warburg, Pincus & Co., LLC, Teva Pharmaceutical Industries Ltd, Panavision, and New Hope Communications Inc. Mr. Levy earned a B.A. from Harvard University and received his J.D. from Columbia Law School.
Walt A. Meffert, Jr., Chief Technology Officer, joined Register.com in November 2001, as the Companyís Chief Technology Officer. Mr. Meffert was previously the Vice President of Enterprise Application Engineering at Macromedia, where he was responsible for all IT applications development. Prior to this, Mr. Meffert was the Director of Electronic CommerceóInternet Center at Bell Atlantic, where he was responsible for the formation and operation of Bell Atlanticís Internet, Intranet, Partner and Electronic Commerce Systems development strategy. From 1990 to 1998, Mr. Meffert was at GE Information Systems, where he managed the Internet Consulting & Systems Integration team. While at GE, Mr. Meffert held a number of other key leadership positions including Manager UNIX Tech CenteróU.S. region, Manager Commerce Applications, Manager Internet Solutions and Manager of Internal Service for Distributed Services/Integrated Messaging. Mr. Meffert holds a Master of Science degree in Computer Science from the John Hopkins University and a Bachelor of Science degree in Computer Science from the University of Maryland, Baltimore County. Mr. Meffert is also a 1992 graduate of the GE Edison Engineering Program.
Michael D. Pollack, General Manager of Corporate Services, has served as Register.comís General Manager for Corporate Services Division since July 2001. Mr. Pollack was the Chief Operating Officer at Mindswift, a marketing services and software company. Pollack worked in American Expressí Small Business Services Division as Vice President and General Manager for the Internet Group, and as Vice President of Corporate Strategic Planning and Business Development. Formerly, Mr. Pollack was Chief Operating Officer of Dispatch Management Services Corp., a publicly held, same day delivery firm. Mr. Pollack was also a consultant at Booz Allen & Hamilton where he specialized in the impact of the Internet on corporate strategy and in the strategic use of information technology. Mr. Pollack received his B.A. in Computer Science from Princeton University and holds an M.B.A. from Stanford Graduate School of Business.
Stephen W. Smith, Vice President, Business and Corporate Development, has served as the Register.comís Vice President of Business and Corporate Development since May 2001. Mr. Smith was Vice President of Corporate Business Development and Strategic Investments for Office.com, a service of Winstar and CBS. Mr. Smith was Vice President of Business Development at About.com and previously worked at AT&T where he held several senior level positions including: Director of New Business Development for the AT&T WorldNet Internet Service and Director of Product Management for Bell Labs/Lucent in Networking, Computer Telephony and PBX Products. Mr. Smith holds a B.S. in Marketing from West Virginia Wesleyan College.
[previous question] [next question]